Security Officer

Security Officer

Pay Range : $22.72 / hour (Relief non-overnight shifts) - $23.22 / hour (overnight shifts)

Hilton Waikiki Beach is looking for a full-time Security Officer. Our security officer is responsible for the safety and well-being of our guests, employees, and hotel property by conducting foot patrols, responding to suspicious activities, security problems, and safety hazards with care and aloha. The Security Officer is also a first responder to emergencies, illnesses, injuries, disturbances, unusual incidents, etc. Completes incident and daily activity reports. Assists other departments as needed to provide excellent customer service to hotel guests. Performs all other duties as assigned by the Front Office Manager.

Essential Functions & Responsibilities

• Conduct foot patrols using a data collector throughout Hotel property to observe, respond to, and report any suspicious activities, security problems, and safety hazards.
• Prepare computer-generated incident reports and computer-generated daily shift reports that affect the welfare and operation of the Hotel and property.
• Interview Guests and Associates as required for the safety and welfare of all.
• Act as on-site first responder to emergencies, such as fire, smoke, illnesses, injuries, disturbances, unusual incidents, etc.
• Assist Guests with information, directions, or any other assistance needed.
• Assist other departments with the general operation of the Hotel, i.e. traffic control, crowd control, access to secured areas, personnel escorts, money escorts, etc.
• Ensure all evidence related to hotel incidents is properly handled and maintained in a secure and safe manner.
• Conduct surveillance for the safety of all Guests and Associates when necessary; be proficient with the DX7100 digital video recorder.
• Flexible hours to accommodate emergency situations and any ongoing investigation when required.
• Performs other duties as assigned.

Our Benefits

Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.

Qualifications

Skills

Required

Detail Oriented Intermediate

Time-Management Intermediate

Teamwork Intermediate

Microsoft Office Intermediate

Conflict Resolution Advanced

Employee Relations Intermediate

Customer Service Intermediate

Education

Preferred High School or better.

Experience

Preferred

1 year : Overnight hotel security preferred

1 year : Hotel security experience preferred

1 year : Prior hotel customer service experience preferred

1 year : Security or Law Enforcement or Emergency Services experience preferred

Licenses & Certifications

Required

First Aid

CPR

HI Guard Card

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.