Security Account Manager

Security Account Manager

Sunstates Security is hiring a Security Account Manager for a client site in Morton, IL.  The Account Manager is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

This position offers a salary of $66,560 annually along with industry-leading benefits including full medical, dental, health, and life insurance coverage, 401k plan with company match, generous PTO, tuition assistance, and more.

ESSENTIAL DUTIES & RESPONSIBILITIES

Supervisory / Leadership Functions :

• Responsible for the direction, coordination, and supervision of all site Security Officers.
• Train, develop, motivate, and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service, and ethics.
• Train subordinates on procedural guidelines, company policies, and operational & site-specific forms.
• Active participation in the employee onboarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensuring hires receive appropriate training and licensure within the designated time frame.
• Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with management guidance.
• In all employment activities; will work to ensure that all decisions comply with company policy, and federal and state regulations.
• Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints, and resolving issues with regional management guidance.
• Maintain records with the officers assigned to the site to assure full participation with the Sunstates Security LMS and training platform when applicable.

Operations :

Requirements :

A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Account Manager must read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.