Global Client Experience, Vice President

Global Client Experience, Vice President

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Position Summary

The Global Client Experience Team is positioned within the Distribution (Sales and Marketing) division and recently launched to accelerate firmwide enhancements across the client lifecycle. This team is focused on embedding client-centricity into the operating model, driving innovation, and creating measurable improvements in satisfaction and retention. We are seeking a Vice President to lead strategic initiatives that enhance and strengthen the client experience across Morgan Stanley's global platform. This individual will play a critical role in driving execution excellence, fostering collaboration across business lines, and ensuring that every initiative reflects the firm's core value of putting the client first. The role involves close collaboration with senior leaders across the organization. The ideal candidate is a delivery-focused leader with a proven track record of guiding transformational programs from strategy through execution in a dynamic environment.

Key Responsibilities

Lead and oversee complex, cross-functional programs that support the firm's global client experience strategy, ensuring alignment with organizational goals and timely execution.

Serve as a driver of process improvement and delivery discipline, maintaining focus on quality, consistency, and seamless execution across teams.

Develop and own executive dashboards and performance reports that provide visibility into program health, progress, risks, and outcomes.

Partner with senior management to lead executive steering committees and integrated workstreams, facilitating effective governance and decision-making.

Act as a leader of transformational initiatives, driving innovation and continuous improvement across client engagement and servicing functions.

Build and maintain strategic internal relationships across functions and geographies to strengthen collaboration and communication.

Proactively identify and resolve bottlenecks, ensuring consistent program delivery and alignment with strategic objectives.

Provide regular, data-driven updates and recommendations to leadership and stakeholders.

Lead and mentor direct reports, fostering a high-performance culture and supporting professional development.

Qualifications And Competencies

Bachelor's degree required; advanced degree preferred.

7–10 years of experience working with transformational initiatives, preferably within a complex, global organization.

Demonstrated ability to influence and engage senior executives and lead through collaboration in a matrixed environment.

Proven experience in program management, process optimization, and operational excellence.

Strong data-driven mindset, with the ability to design, build, and interpret dashboards to support business insights and decision-making.

Exceptional communication, presentation, and stakeholder management skills, with a strong executive presence.

Advanced proficiency in Microsoft Office suite; experience with analytics or visualization tools such as Tableau or Power BI preferred.

Highly organized, adaptable, and capable of managing multiple priorities in a fast-paced environment.

Experience in financial services, especially in Institutional client service, relationship management, or client experience roles, is desirable.

What You Can Expect From Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values – putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back – aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.

Expected base pay rates for the role will be between $150,000 and $175,000 per year at the commencement of employment. Base pay will be determined on an individualized basis and is only part of the total compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M / F / Disability / Vet).

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