Technician II

Description

Position Title : Technician - II (3rd shift)

Your role

The Remote Hands Technician II will assist all Digital Realty customers by providing best in class customer and technical support. The Remote Hands Technician II will work with and support all customer demands which may include racking and stacking of equipment cabling cross connects etc. Internally the Remote Hands Technician II may work with the Deployment and Implementation teams the Global Command Center Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician II will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician will also assist other members of the Operations Team ensuring 100% uptime to all customers.

What youll do

Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes but is not limited to the following services :

Equipment Rack and Stack

Cable terminate and dress fiber or copper network cabling

Assist customers with the diagnosis of hardware and software issues on their equipment

Power cycling of customer equipment

Perform cabinet / cage audits

Blade / Card Memory Hard Drive and Transceiver installations or removal

Testing and troubleshooting of copper and fiber optic circuits

Perform migrations of equipment power or networking devices

Shipping and Receiving of packages

Receive install and test customer and internal cross connects of copper and fiber optic interconnections

Use of power and hand tools (e.g. screwdrivers drills wire strippers punch down tools etc.)

Provide timely customer and internal updates using a computer based ticketing system

• Perform and document inventory verification / counts.
• Adherence to Standard Operating Procedures

Assist to maintain overall Data Center cleanliness and appearance

Work flexible shift schedules

Report to the facility within a 1 hour average for emergency assistance as needed

What youll need

3 years of experience in Telecommunications or Data Center related field

Understanding of telecom structured cabling standards

Understanding of network device deployment

Ability to communicate written and verbally

Work flexible shift schedules

Provide rotational on-call coverage

Use of industry standard test equipment

Troubleshooting and root cause analysis skills

Professional business communication and interpersonal skills

CompTIA A / Net Certification preferred

General knowledge of AC / DC electrical theory

Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)

Experienced in Microsoft Office Suite (Access PowerPoint Word Outlook Explorer) and or / equivalents

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents.

To learn more about Digital Realty please visit or follow us on LinkedIn and Twitter.

A bit about our Digital team

Our Operations team keeps our customers infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package excellent benefits and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the companys overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Digital Realty is an equal opportunity employer EOE / AA / M / F / Vets / Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity age national origin disability or protected veteran status or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE : DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Required Experience :

IC

Key Skills

Aeronautical,Healthcare Attorney,Fitness,General Services,Account Management,Export Documentation

Employment Type : Full-Time

Experience : years

Vacancy : 1