User Services Analyst
MPOWERHealthAddison, TX, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionOffice 365 Administration Microsoft Office Active Directory Exchange Server / Exchange Online Networking – Router, Switch, Firewall, AP Etc. Mobile Device Management AV Equipment / Video Conferencing Solutions Windows OS, MAC OS, iOS, Android Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users A minimum of two years of experience is required. Hybrid - 3 days per week in office and 2 days per week remote Multiple medical plan options Health Savings Account with company contributions Dental & vision coverage for you and your dependents 401k with Company match Vacation, sick time & Company paid holidays Company wellbeing program with health insurance incentives
Overview
The IT Support Specialist provides end user support for user’s technical and application issues while also supporting the IT Infrastructure and Systems team as necessary. This is a hybrid role - three days per week in our Addison, TX office.
Responsibilities
Basic Function / Responsibilities :
- Provide technical support for workstations, applications, desk phones, mobile devices, printers, A / V equipment, servers and other IT related systems
- Create and manage user accounts and access
- Perform Office 365 and network administration
- Assist in IT Asset Management to ensure accurate inventory records
- Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
- Create knowledge base articles, checklists, procedures and end-user training
Qualifications
Preferred Skills :
Requirements :
Perks & Benefits :
What’s Next?
If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.
serp_jobs.job_alerts.create_a_job
Service Analyst • Addison, TX, US