Desktop Support Engineer

Job Title :

Desktop Support Engineer

Must Have Technical / Functional Skills

End user Desktop / Laptop Support. Laptop build process. System Deployment and Systems Management knowledge, JAMF, Windows 11, Windows 10.

JAFM to manage Apple Devices, Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, ServiceNow, Zoom,

Microsoft SCCM preferred.

IT ServiceDesk experience

Roles & Responsibilities

• Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.
• Experience creating collections, packages, applications within SCCM
• Should have strong experience in SCCM 2007 & 2012
• Experience in installation of Microsoft System Configuration Manager 2007-2012.
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing.
• Experience in deploying, troubleshooting, and managing Windows devices
• Must have excellent competency with SCCM, WSUS and other patching tools.
• Experience in supporting Windows Server 2012, 2016, 2019

Generic Managerial Skills

1. Be a point of contact for all proactive technical engagements.

2. Work independently and as a team member

3. Must be able to meet deadlines / Must be able to work after hours and some weekend if required by the business.