VP, Customer Success

Description

Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.

Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.

Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor .

Your Mission

Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.

Reporting to the CEO, your primary responsibility is to help build a great business through a highly engaged customer base. You’ll lead our global customer success organisation of 60+, driving expansion and revenue retention across our customer base. This is both a strategic and hands-on role where you'll create an aligned, engaged, and high-performing success organization.

This role requires an average of 4 days in the Denver office per week.

Responsibilities

Drive consistent revenue growth. To do this, you will :

• Evolve the Customer Success organization to directly own expansion goals and renewal accountability, building on strong customer relationships and high NPS scores to ensure customers get great outcomes first, which drives sustainable business results
• Own all revenue outcomes from our existing customers, including  Net Expansions and Gross Logo Retention
• Develop and execute strategies to maximize customer value through proactive success plans and initiatives

Use customer health data and renewal pipelines to forecast revenue and proactively address at-risk accounts

Create an aligned, engaged, and high-performing customer success organization.

Work closely and collaboratively with our Sales Team and GTM Operations Team to ensure a united and cohesive GTM strategy and team.

Set Propeller up for scale. To do this, you will :

Must Have Experience

Core Skills

Benefits

The salary range offered for this role is $180,000 - $225,000, with an OTE of $210,000 - $265,000. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge, and experience.

Propeller is for everyone, so come as you are. We value all types of experience, skill, and ability.  If you don’t think you meet all the requirements, but still think this role would be a good fit, we’d love to hear from you.

Diversity makes our team more creative, fun, and effective, so bring your whole self to the application process, and we will too!

If you’re interested in what life at Propeller is like, check out our employee-owned Medium blog page !