Application Support Engineer

Job Description

Job Description

Application Support Engineer

Location : Dallas, TX or Tampa, FL

Contract-to-Hire | Industry : Financial Services

Experience Level : Mid-Senior (4+ years)

About the Role

Were seeking a skilled Application Support Engineer to join a leading financial services organization. Youll play a critical role in maintaining production application stability, resolving incidents, implementing automation, and supporting audits and disaster recovery for complex enterprise platforms. This is a contract-to-hire position for professionals with strong hands-on skills in both application and infrastructure layers.

Key Responsibilities

Analyze, triage, and resolve critical production alerts and application defects .

Own end-to-end incident resolution and root cause analysis with a proactive mindset.

Review and maintain knowledge base articles and runbooks in collaboration with development teams.

Support audit responses , BCM documentation , and disaster recovery execution .

Drive automation initiatives to reduce manual work in application monitoring and support.

Lead and execute production deployments , including vendor application upgrades.

Collaborate closely with internal dev teams to provide feedback into application design.

Promote and align with risk and control processes throughout daily support activities.

Must-Have Qualifications

4+ years of experience in application support or related IT roles.

Strong expertise in :

Java / J2EE , Oracle / SQL , IBM MQ ,

ServiceNow (SNOW) / ITIL processes,

Splunk , Autosys

Proficient in Linux / Unix environments and cloud platforms like AWS .

Solid understanding of application infrastructure and troubleshooting methodologies.

Bachelors degree preferred (or equivalent technical experience).

Preferred Skills

Experience with Docker / Kubernetes or other containerization technologies.

Familiarity with IIB (IBM Integration Bus) and basic networking concepts .

Background in the Finance & Securities domain.

Passion for transparency, collaborative teamwork, and ongoing learning.

Strong documentation, communication, and cross-functional engagement skills.

Additional Details

Candidates must be local to Dallas, TX or Tampa, FL .

This is a W2-only contract-to-hire role.

US Citizens and Green Card holders only.