Family Care CoordinatorRonald McDonald House Charities Bay Area • Palo Alto, California, USA
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Family Care Coordinator
Ronald McDonald House Charities Bay Area • Palo Alto, California, USA
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job_description.job_card.job_descriptionInform insurance and lodging support to families; assist families in collecting pre-lodging authorization from providers when available. Collect California Childrens Services (CCS) insurance or third-party payor information from guest families. Process and submit billing to CCS insurance or third-party payors accurately and in a timely manner. Work closely with the Finance department to audit guest family billing. 2-3 years of relevant professional experience in working with people from diverse cultural and socioeconomic backgrounds families in crisis a semi-medical environment and an understanding of the non-profit community OR Bachelors degree in social work psychology social justice human services health science or a related field (Preferred). Required : Fluency in Spanish and English with the ability to translate grammatically and culturally appropriate information. Demonstrated ability to maintain healthy boundaries while building authentic trusting relationships with guest families staff volunteers and hospital partners. Professional competency in active listening de-escalation and providing trauma-informed support. Ability to work through a social work lens demonstrating empathy cultural humility and emotional intelligence in every interaction. Strong problem-solving skills and the ability to handle difficult situations with confidence and compassion. Highly customer-service oriented with enthusiasm for supporting families in crisis. Ability to independently plan organize and prioritize work while managing multiple projects and deadlines. Strong attention to detail and commitment to confidentiality. Schedule is Tuesday - Saturday or Sunday - Thursday 10 a.m. - 7 p.m.; some weekend and holiday work is required.
JOB SUMMARY
RMHC Bay Area seeks a compassionate and skilled professional for the role of Bilingual Spanish-Speaking Family Care Coordinator . This position demands a genuine social work heart requiring deep cultural humility empathy and the ability to build trusting relationships with diverse families facing medical crises.
Acting as the first point of contact after a housing request is made the Coordinator will connect with families by phone using active listening and trauma-informed support to understand their needs. This involves shifting the conversation from how can I help you to what are you struggling with today to identify and address underlying challenges. By applying this social work lens the Coordinator creates a compassionate and responsive first contact laying the foundation for a supportive stay.
Reporting to the Family Care Manager the Coordinator is a key team member in delivering personalized service ensuring accurate information gathering and supporting the entire accommodations process. This role is central to upholding RMHC Bay Areas commitment to equitable culturally humble and empathetic care.
DUTIES AND RESPONSIBILITIES
Family Care & Accommodations
- Serve as the initial contact for families conducting intake calls to confirm needs collect accurate information and begin building a supportive relationship.
- Support the accommodations process including check-ins waitlist management room changes and exceptions.
- Ensure all check-in materials and access cards are prepared and information is communicated to the team.
- Uphold family data integrity in all systems.
- Coordinate with housekeeping and facilities for smooth room turnovers.
- Assist with weekly room inspections and monthly freezer clean-outs.
- Support the bereavement process as directed.
- Provide front desk coverage as needed.
Billing & Administration
EXPERIENCE & EDUCATION
KNOWLEDGE SKILLS & ABILITIES
SCHEDULE
Required Experience :
Junior IC
Key Skills
Senior Care,Hoyer Lift,Medical office experience,Dementia Care,Home Care,Nursing,Alzheimers Care,Administrative Experience,Meal Preparation,Medication Administration,Memory Care,Tube Feeding
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 23 - 26
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