Senior Client Portfolio Leader - Industrial / Oil / Gas

We are seeking an ambitious, high-performing professional who thrives on building meaningful client relationships, driving business growth, and ensuring exceptional service delivery. This role combines strategic client management with proactive business development to expand T&M’s presence across North America. The ideal candidate is both a trusted client advocate and a strategic partner—focused on retention, growth, and long-term success for both our clients and the company.

T&M is headquartered in the Northeast region, with offices strategically located throughout the country. This position can be located in proximity to any of our regional offices – NJ, PA, OH or IN.

Key Responsibilities :

• Client Relationship Management : Serve as the primary point of contact for assigned clients, ensuring smooth onboarding, timely communication, and a consistent, high-quality client experience.
• Retention & Growth : Develop and execute strategies to strengthen client relationships, increase retention, minimize churn, and identify opportunities for cross-selling and upselling across T&M’s full suite of services.
• Strategic Oversight : Oversee delivery of services to ensure satisfaction, quality, and alignment with client expectations. Collaborate with internal teams to ensure tasks are completed effectively and client commitments are met.
• Client Advocacy & Engagement : Act as an advocate for client needs while balancing company objectives. Proactively address and resolve issues, ensuring both client satisfaction and operational efficiency.
• Business Development : Identify and pursue new business opportunities through prospecting, networking, and industry engagement. Leverage existing relationships in Oil & Gas, Industrial Manufacturing, and Chemical Manufacturing sectors to drive regional growth.
• KPI Management : Monitor and report on key performance indicators such as client retention rate, booked new business, net revenue growth, cross-selling activity, and direct labor multiplier to ensure alignment with company goals.
• Strategic Planning : Play a key role in client selection, engagement decisions, and management assignments. Collaborate with leadership to align account strategies with broader business objectives.
• Cross-Functional Collaboration : Partner with internal technical, operational, and sales teams to deliver tailored, high-value solutions that meet regulatory standards (RCRA, OSHA, environmental compliance).
• Market & Industry Insight : Stay current with industry trends and compliance requirements to provide clients with informed, strategic recommendations.

Skills & Experience :

T&M Associates is committed to pay transparency and equitable compensation practices in compliance with applicable laws, including the New Jersey Equal Pay Act. T&M estimates that the salary range for this position will fall between $160,000 and $192,000. The actual salary offered may vary within this range, depending on a variety of factors including the candidate’s experience, educational qualifications, specific skills and knowledge, as well as internal pay equity and geographic location.

T&M Associates offers a competitive and comprehensive benefits package designed to support the health, well-being, and professional growth of our employees. Benefits include comprehensive insurance (medical, dental and vision), a 401(k) with company match, paid time off, flexible work schedules, wellness programs, and professional development opportunities — all within a people-first, award-winning hybrid work environment. See more details about benefits here.

If this sounds like a company you want to be part of then apply now!

New Hires must have documents indicating they are eligible to work in the United States. EEO / AA Employer.

For California based applicants, our CCPA-CRPA Privacy Notice can be found on our Careers page at www.tandmassociates.com

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