Manager, Web Production

CloudflareSan Francisco, California, USA

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About Us

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations : Mexico City or Lisbon

About the role

As the Manager Web Production on the Web Strategy team you will be responsible for managing a globally distributed team of web producers to ensure timely and high-quality delivery of web facing initiatives with full governance.

You will own the intake grooming prioritization QA and delivery of web publishing tasks in an operationally efficient manner for the website. The scope of the role includes team management program and project management website / CMS operations management as well as hands-on web production.

You will act as a key partner to x-functional stakeholders for their web facing needs and help drive those initiatives with a strategic lens in a standardized timely and operationally efficient manner. This is a highly visible role which requires a growth mindset great attention to detail strong ability to multi-task strong communication and organizational skills.

Primary responsibilities

Team leadership and management

Lead coach and develop a high-performing team of global web producers
Oversee daily production workflows ensuring timely accurate and brand-compliant web publishing
Set clear priorities and goals for the team while managing work load and resource allocation

Web production governance and QA

Maintain brand design and accessibility standards across all web experiences

Establish QA process and editorial checks before pages go live

Maintain production playbook(s) and publishing best practices to ensure consistency at scale

Cross-functional partnership and collaboration

Partner closely with stakeholders across marketing content UX and product teams to ensure tickets are fully groomed scoped and ready for production

Guide stakeholder discussions towards strategically aligned operationally efficient and scalable web production solutions

Lead scheduled merchandising meetings with regional stakeholders

Partner with localization and growth teams to execute regional merchandising and personalization initiatives

Facilitate meetings to align on upcoming priorities and ensure product readiness

Serve as the point of contact for web production timelines capacity planning and deliverables

Run the business

Personally execute high priority time-sensitive or embargoed content updates in the CMS

Project manage large website projects with a clear roadmap and path to on-time delivery

Provide operational reporting for monthly and quarterly business reviews

Platform and process optimization

Identify opportunities to streamline workflows and improve production velocity

Advocate for tooling automation and CMS development to improves team productivity platform capabilities and operational scale with PM and engineering leaders

Experience and requirements

10 years of work experience in a large B2B or B2C company with a global presence

5 experience in a web production content management and / or CMS operations role in a large enterprise website environment

4 years of people / team management experience

Proven experience managing global teams and distributed workflows across time zones

Deep understanding of CMS systems (e.g. Contentful AEM etc) web governance and publishing operations

Strong project management skills and ability to balance multiple priorities with extreme attention to detail

Experience scaling web production operations and managing resource allocation for optimal and timely delivery

Experience managing large ticket queues and efficiently triaging and expediently processing requests using good business judgement and a long term vision.

Experience with agile workflows and tools like Jira and Asana

Excellent interpersonal communication and organizational skills with experience working in a fast paced environment

Comfortable managing competing priorities and multiple communication streams at the same time

Understanding of localization flows and content governance at global scale is preferred

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers at no cost.

Athenian Project : In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA / Veterans / Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.

Required Experience :

Manager

Key Skills

Lean Manufacturing,Six Sigma,Continuous Improvement,Lean,Management Experience,5S,Operations Management,Production Planning,Production Management,Kaizen,Supervising Experience,Manufacturing

Employment Type : Full Time

Experience : years

Vacancy : 1

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Production Manager • San Francisco, California, USA