Manager, Business Operations

Job Description

Summary Description :

Cargo Signal is looking for a Business Operations Manager to lead our dedicated command center operations North America.

We are looking for a visionary leader who will play a critical role in driving success in increasing efficiency, standardization, and quality by collaborating with stakeholders, analyzing data, and using their subject matter expertise. The Business Operations Manager is expected to work alongside the operations team to make sure we’re executing to our customers’ requirements.

Responsibilities and Duties :

• Analyze Operational Performance - Work alongside stakeholders to regularly review operational performance, data quality and identify opportunities to increase efficiency and standardization.
• Review Operational Processes - Observe, map, and review operational processes within the Command Center
• Routinely join operations' daily huddles to support the team, collaborate between stakeholders, and build a culture of quality.
• Support Process and Technology Deployments - Ensure our command center is engaged in all relevant software deployments.
• Serve as a deployment subject matter expert, ensure the appropriate stakeholders are present and engaged in active deployment meetings, provide input and / or training to stakeholders, communicate progress and success, and guide the team in submitting feedback.
• Work with stakeholders to regularly review adoption and performance for deployed technologies and usage of digitalization.
• Facilitate conversations about reinvesting capacity in other areas of operations as capacity is realized from adoption.
• Support Global Strategy - Align with and advocate for the global initiatives at the North America Command Center.
• Support the Operational Performance Assessment Program- Actively engage in OPA process and conduct self-assessments. Improve audit skills and identify areas your Command Center can improve through mentor / mentee development.
• Lead CAPA Program - Monitor and support the CAPA process to ensure it is effective and brings the intended value to our customer.
• Conduct Management Review Meetings – Routinely facilitate Management Review Meeting (MRM) for Cargo Signal’s leadership team.
• Facilitate Training - Facilitate training courses to every employee in your Command Center.
• Supports, develops, and mentors direct reports. Monitor and support delegated tasks across business operations responsibilities.

Qualifications

Expeditors Core Expectations :

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices / employees).

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies / procedures and code of business conduct and with government regulations.

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Displays a willingness to accomplish not only his / her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and / or customers. Works in harmony with superiors and fellow workers without incident or delay.

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Exhibits and promotes the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Business Operations Job-Specific Competencies

Is embedded in the development of Cargo Signal’s tactical business plan. Builds and maintains long term relationships with the management team and customer stakeholders. Inspires others by challenging, encouraging, and guiding them through effective training and strong presentation skills. Is flexible and adapts to unexpected events.

Has the ability to problem solve using quantitative and qualitative analysis to understand process issues. Can map out processes and clearly identify areas for improvement and efficiency opportunities. Comfortable analyzing large sets of complex data.

Passionate about improving customer service, employee experience and organizational growth. Is a highly motivated individual and resilient to continuously improve through realization of desired results. Leverages opportunities to train, coach, and educate productive and collaborative teamwork.

Education and Experience :

Minimum of 3-5 years logistics experience, ideally in Air Import / Export. Transcon or Customs.

LCB is an advantage

Global logistics industry knowledge

Good computer skills (e.g., MS Excel, MS Word)

Proven problem solving, interpersonal, communication and leadership skills

Deep understanding of process fundamentals

Expert knowledge of customs brokerage and / or import / export processes and systems essential

Strong knowledge of customs legislation, especially with regards to classification, valuation and origin

Understanding of Air Import / Export documentation process

General knowledge of air transport

Sound understanding and knowledge of incoterms

Well-rounded knowledge of the customs tariff and customs system

Understanding of Other Government Agencies

Working knowledge and experience of the customs regulations

Additional Information

Expeditors offers excellent benefits

All your information will be kept confidential according to EEO guidelines.