Quality Manager

Quality Manager

Element has an opportunity for an experienced quality professional to join its team as a Quality Manager over-seeing the quality systems of Boxborough, Ma; Pittsfield, Ma : and Montreal, Quebec.

Salary : $100,000 - $120,000 / yr DOE

Responsibilities

Maintenance of and driving scope extensions for all accreditations and certification bodies (e.g. ISO / IEC 17025), regulator approvals and all other regulatory requirements

Implement and maintain QMS excellence, ensuring robust controls are in place to govern all processes and testing performed in accordance with requirements

Develop and effectively maintain site QMS policies, procedures, work instructions, forms, etc. including daily QMS management and provide coaching and mentorship to colleagues to ensure effective implementation across the site

Prioritise multiple activities to meet the needs of the business, colleagues and our customers

Embed and drive a culture of quality assurance and quality improvement in all parts of the laboratory and site operations

Ensure the continued fulfillment of customer expectations through effective implementation of the QMS, e.g. through robust contract review, quality performance reporting and through proactive communication with customers and approval bodies

Manage and support accreditation / certification bodies and third party assessments, visits from regulators and customers as required. Ensure that all accreditations and approvals are maintained and extended, as agreed with operational management and the Division Quality Manager, to service our customer base and retain our competitive position as a leader in materials testing

Lead site audit readiness for all third party assessments with detailed pre-audit reports as required by internal QMS, other assessment bodies, regulators and customers

Cross functionally mentor, coach and oversee the site's corrective action performance to ensure effectiveness of both root cause resolution and corrective action(s) implemented

Ensure all audit NCR's (Non-conformance reports) from assessments are subject to robust E8 type root cause analysis and responded to in accordance with the Element's established quality requirements, timelines and formats dictated by the assessment bodies and customers

Collaborate with Corporate Technical Specialist(s) on NCR review and response on audit NCR's e.g. accreditation / certification bodies, customers

Drive continuous quality improvement projects to reduce the cost of poor quality, improve FTR, and ensure compliance to regulations, standards. company objectives and customer requirements

Ensure training in the Electronic Quality Management System (eQMS), for all available modules, is effectively implemented and utilized by all colleagues across the facility and ensure eQMS usage is monitored and maintained to support quality performance

Develop, analyze and manage key quality performance metrics, and improvement countermeasures for the site, that align to business goals

Manage robust quality training and assessment programs for new colleagues when onboarding and provide refresher training to existing colleagues at scheduled intervals

Oversee site departmental training / cross-training, assessment and refresher training programs to ensure they are robust, timely and effective

Implement oversee and execute method audits, system audits, and proficiency testing to ensure thoroughness and accuracy to requirements and adherence with established schedule(s)

Actively coach, mentor and collaborate cross functionally with site colleagues and with the wider quality community to promote quality maturity and performance to achieve business objectives

Skills / Qualifications

Bachelor's degree (or equivalent qualification) in a scientific or engineering discipline, with ideally 5 years' experience in materials testing or a related environment (e.g. manufacturing, quality systems experience)

Experience working within an ISO / IEC 17025 environment is a prerequisite

ISO / IEC 17065 experience would be preferred, including auditing experience.

Auditing experience

Proficiency in English is a prerequisite

Proficiency in computer skills using Windows applications e.g. Word, Excel (data analysis, Pareto, charts, etc.), PowerPoint

Ability to develop systems, write procedures, work instructions, forms and implement

Effective organizational and time management skills with the ability prioritize multiple activities

Strong project management skills and ability to manage cross-functional teams to achieve timelines / goals

Excellent communication skills

Proficient in leading cross functional and dynamic quality investigations, driving robust root cause analysis, developing systemic corrective actions and ensuring the effectiveness of actions undertaken

Ability to quickly gain and understand changes in the quality landscape and self driven to maintain personal professional development to ensure strong site quality leadership

Adept in quickly identifying quality and technical problems and creating a collaborative environment with colleagues to determine effective and sustainable solutions

Effective interpersonal skills (communication and writing) to collaborate with cross functional colleagues and work effectively as part of a team

This is a multi-site leader Quality Manager position reporting directly to the GM, covering quality for our Boxborough, Tinton Falls and Pittsfield labs

Up to 25% travel to multiple east coast sites

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming 'the world's most trusted testing partner'.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following : age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

'If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com'