Diesel Generator Support Specialist

Axiom Equipment Group is a leading provider of premium equipment solutions, committed to delivering exceptional service and innovative products to our clients. Were looking for a hands-on, customer-focused Tech Support Specialist to join our team. In this role, youll take the lead on service activities, making sure our customers across Canada and the USA receive top-notch repairs and support. Youll be the go-to person for troubleshooting, solving problems, and seeing every service issue through to resolution.

• Key Responsibilities :
• Process warranty claims from clients, file claims to suppliers
• Take all business and after-hours service calls that need to be repaired immediately in the shop or in the field. Troubleshoots over the phone / web meetings to greatest extent possible
• Travels to address major repair issues / key client training as needed
• Verify field tickets are filled out correctly with accurate information
• Writes all service orders for customer equipment in house or in-field to be repaired and sees that accurate information is tracked
• Main point of contact and liaise with suppliers and Axiom R&D department on troubleshooting equipment repairs
• Customer case management - review ticketing system to confirm all service tickets are reviewed for accuracy, updated with correct information and closed as soon as possible
• Support sales efforts by joining Teams meetings with Account Managers
• Qualifications :
• High knowledge and skill in troubleshooting & repair of construction equipment (preferably generator and light tower knowledge would be an asset).
• Strong knowledge of diesel engine maintenance, troubleshooting, and repair.
• Experienced in diagnosing and repairing electronic issues.
• Experience providing customer service and support
• Excellent communication (phone & emails) skills, including de-escalataion
• Strong computer and digital skills
• Strong sense of responsibility and ownership
• Benefits :
• Competitive compensation & benefits
• Opportunity to grow within a dynamic industry
• Collaborative and innovative work environment
• Job Type :

Full-time, Permanent, Onsite

New Jersey

Visit www.axiomequipmentgroup.com to learn more.

Job Type : Full-time

Application Question(s) :

Work Location : In person

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