Technical Support Specialist

A company is looking for a Technical Support Specialist. Key Responsibilities Supervise a team of help desk / call center agents, managing hiring, training, and performance Manage daily operations to ensure adherence to service-level agreements and handle escalated customer inquiries Identify opportunities for process improvement and monitor team performance metrics for reporting and analytics Required Qualifications Call center experience is mandatory Basic computer skills are required Experience with MS Outlook is necessary Logical reasoning and typing skills are essential Candidates must complete five assessment tests