Call Center Agent - Remote

At Hamaspik HomeCare, we put patients and caregivers at the heart of everything we do. Through a team-focused culture that encourages growth and collaboration, we are reshaping the home healthcare experience and delivering exceptional care to those who need it most.

We are seeking a motivated and customer-oriented Call Center Agent to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, resolving inquiries, and ensuring customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a passion for helping others.

Responsibilities :

• Respond to incoming customer inquiries via phone, email, and chat in a professional and efficient manner.
• Provide accurate information and solutions to customer questions regarding products, services, and account issues.
• Maintain a positive and empathetic attitude toward customers at all times.
• Record customer interactions in the database accurately and promptly.
• Follow up on customer issues to ensure resolution and satisfaction.
• Collaborate with team members and other departments to improve customer experience.
• Meet or exceed performance targets, including call handling time, customer satisfaction scores, and problem resolution rates.
• Participate in training and development sessions to enhance product knowledge and customer service skills.
• Adhere to company policies and procedures, including compliance with data protection regulations.

Qualifications :

The pay range for this role is :

28.10 - 33.90 USD per hour(Remote (Topeka, Kansas, US))

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