A624 Job Opportunity : Technical Specialist - Senior (766377)

Job Opportunity : Technical Specialist - Senior (766377)

Location : Raleigh, NC

Duration : 12 months (with option for extension)

Work Arrangement : Remote until all staff return to onsite work; onsite presence

required thereafter.

Equipment Pickup / Return : Candidates must pick up equipment onsite on the first

day and return it on the last day at their own expense.

Position Overview

Our client, NC DIT-Transportation, is seeking a highly skilled Technical

Specialist - Senior to join the Account Management Team for a 12-month

engagement. This lead role involves ticket assignment, training, queue

management, and daily reconciliation with HR data. The ideal candidate will

have advanced expertise in account management, Active Directory administration,

and IT security, with a proven ability to resolve complex technical issues and

lead team efforts.

Key Responsibilities

Account

Management & Administration :

Manage

daily deactivation and leave of absence (LOA) reports from NCDOT Human

Resources, ensuring parallel ServiceNow requests are processed.

Perform

queue management to ensure timely and accurate ticket resolution.

Assign

daily tickets and train Account Management staff on team processes and

procedures.

Administer

accounts across nine systems, including Microsoft Active Directory, AvePoint, Cayosoft, N Admin Mail Portal,

Apple Management Console, Online Directory, and ServiceNow.

Technical

Expertise & Problem Resolution :

Independently

resolve issues through advanced system analysis and troubleshooting.

Document

incidents and resolutions in ServiceNow, providing weekly status reports

to management.

Analyze

and assess client needs to develop effective, tailored solutions.

Security

& Compliance : Implement

NCDOT and NCDIT security policies to protect data from unauthorized

access, alteration, or destruction.

Ensure

compliance with NCDIT Security Office requirements and standards.

Project

Management : Lead

projects by directing team efforts, integrating individual skills, and

providing status updates to management.

Documentation : Develop

and maintain comprehensive documentation for all processes and

procedures, aligning with Operational Level Agreements (internal) and

Service Level Agreements (external).

Review

documentation annually to ensure accuracy and relevance.

Required Qualifications

Advanced level resource with specialized

knowledge and experience in account management administering Active Directory.

Required 3 Years

Hands-on experience administering Microsoft

Active Directory 2008 / 2012 in a multi-site and multi-domain organization.

Required 3 Years

Advanced knowledge of appropriate security

measures of the organization. Required 3 Years

Ability to proactively establish a positive

relationship by demonstrating a sense of urgency in interactions with clients.

Required 3 Years

Ability to analyze and assess client needs to

develop effective and appropriate solutions. Required 3 Years

Ability to consult with clients and other IT

professionals to resolve technical problems and ensure client satisfaction.

Required 3 Years

Analysis of technical and user documentation

for technical assistance and support Required 3 Years

Ability to work independently on tasks,

develops own work, schedule and monitors progress against defined parameters.

Required 3 Years

Demonstrates strong analytical and

problem-solving skills w / ability to diagnose and resolve highly visible

production incidents methodically. Required 3 Years

Demonstrates initiative in solving problems

associated with projects and daily work. Required 3 Years

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