Description Acara Solutions is seeking a detail-oriented and proactive Business Operations Analyst 2 to join our client located in Fremont CA. Essential Duties and Responsibilities - Other duties may be assigned
- Monitor, investigate, and resolve issues related to SAP service orders and notifications.
- Analyzing data tie-off between SAP & Microsoft Dynamics.
- Establishing best practices for data consistency and reducing errors
- Processing SAP customer master requests requiring changes to Plant, Sales Org, Functional Location, etc.
- Update and maintain data accuracy within SAP business systems
- Navigate SAP installed base records
- Create and maintain SAP equipment records
- Interact closely with internal customers, understanding their issues, and guiding them within the boundaries of the business process
- Monitor and respond to user transactional issues promptly
- Participating in training programs to understand new project dependencies
- Reviewing and updating service process documentation & training
- Effectively find and export SAP data and combine data from multiple sources
- Ability to analyze data to generate actionable insights and presents the findings to the business users for informed decision making
Here's what you will receive : Pay : $52.82 / hr Duration : 2 years with the possibility to convert to full-time based on business needs and performanceSchedule : Virtual Flex - 1-2 days onsite, M-F 8 AM - 5 PM PST Job Requirements Required Skills / Qualifications :
3 years minimum experience working with SAP service modules (FSM, CS, PM, or SD) in a transactional support or analyst roleFamiliarity with SAP install base, equipment records, and service ordersWorking knowledge of Microsoft Dynamics FSMAbility to use Excel, Power BI, or similar tools for data visualization and analysis.Preferred Skills / Qualifications :
Prior experience supporting customer service or field service operations.Excellent time management and organizational skillsGood communication and interpersonal skillsUnderstanding of service process optimization, documentation, and training delivery.