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Jr. Technical Support Specialist
Jr. Technical Support SpecialistVDart Inc • Scottsdale, Arizona, USA
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Jr. Technical Support Specialist

Jr. Technical Support Specialist

VDart Inc • Scottsdale, Arizona, USA
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  • serp_jobs.job_card.full_time
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Job Title : Jr. Technical Support Specialist

Location : Scottsdale AZ (Onsite 5 Days / Week)

Job Type : Contract

Position Summary

We are seeking a highly skilled and customer-focused Lead Solutions Engineer to join our Employee Tech Services team. This role is pivotal in delivering white-glove deskside IT support to executives and staff in a fast-paced financial services environment. You will lead the resolution of complex technical issues drive operational excellence and ensure seamless end-user experiences across hardware software mobile and AV systems.

Key Responsibilities

  • Provide Level 1 and 2 deskside and remote troubleshooting support for Windows-based environments including desktops laptops mobile devices and AV / conferencing systems.
  • Troubleshoot and resolve issues related to hardware software network and user credentials.
  • Coordinate and execute office moves tech refreshes infrastructure buildouts and perform onsite installations.
  • Maintain and update tickets in alignment with SLA and KPI targets.
  • Deliver executive-level white-glove support ensuring high-touch service and discretion.
  • Lead the deployment of software releases patches and system upgrades across end-user devices.
  • Manage IT asset lifecycle including procurement inventory and disposal.
  • Collaborate with cross-functional IT teams and provide mentorship to junior engineers.
  • Participate in incident response (P1 P5) and root cause analysis.
  • Support change release and problem management processes.
  • Experience in Microsoft services including Active Directory DNS DHCP Microsoft 365 Print Server management and Group Policies (GPOs).
  • Proficient in Microsoft Windows OS (Windows 10 Windows Server 2019) Virtual Desktop Infrastructure and workstation imaging.
  • Competent in Microsoft Office 365 and Azure administration.
  • Administer security tools such as Putty FTP Antivirus and Robocopy.
  • Deploy patches and system-related software.
  • Manage workflow and follow up on helpdesk issues via ticketing systems.
  • Implement systems-related work through full lifecycle coordinating with teams and vendors.
  • Monitor systems and evaluate performance and latency concerns.
  • Troubleshoot servers applications PCs and network-related equipment.
  • Document processes application instructions and IT-related topics.

Required Qualifications

  • Bachelors degree or 3 5 years of relevant IT experience.
  • Proven experience supporting Windows OS Microsoft 365 Active Directory and enterprise collaboration tools.
  • Strong knowledge of ITIL processes : Incident Problem Change and Release Management.
  • Experience with IT Asset Management (ITAM) tools and practices.
  • Excellent communication interpersonal and problem-solving skills.
  • Ability to manage multiple priorities in a high-pressure environment.
  • Willingness to work flexible hours including evenings and weekends as needed.
  • Occasional travel to our Braintree MA location (20 min. away) for onsite support

    • Preferred Skills & Certifications

  • Industry certifications (e.g. Microsoft ITIL CompTIA).
  • Experience in a financial services or managed services environment.
  • Familiarity with performance management capacity planning and business relationship management.
  • Proficiency in using scripting to automate tasks.

    • Key Skills

    Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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