ADA Assessment Program Manager

What will your job look like?

The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Program Manager must ensure the most appropriate, timely and effective delivery of ADA Paratransit Eligibility is taking place, in accordance with both MTM and Client requirements. The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and / or recommendations as needed. The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.

This position is contingent upon award of contract.

Location : New Orleans, LA 70119

What you’ll do :

Provide leadership and management of direct and non-direct reports to include the Assessment team members and support Staff

Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner

Understand and interpret all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally

Maintain working knowledge and abilities of MTM and Client software

Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting

Review service delivery to ensure that the most appropriate and effective abilities assessments are performed

Respond to any ADA eligibility complaints and properly document response

Act as a mentor to new employees and assist with the development of team members

Conduct education training for employees regarding new and ongoing processes and procedures

Work with support staff to ensure program effectiveness

Evaluate assessments and determinations with the assessment staff to ensure accurate results

Respond to any ADA eligibility or complaints and properly document response

Determine what functional assessments the applicant will be required to undergo

Make the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental information

Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)

Build rapport and communicate with family and natural support network of the applicant

Submit accurate, required reports in a timely manner

Maintain a positive attitude when interacting with support staff, applicants and their caregivers

Must conform to MTM’s HIPAA standards

Conduct one-on-one in-person interviews to assess mobility capabilities as needed

Conduct physical and / or cognitive functional assessments as needed

Conduct or perform the following assessments (as needed) :

FACTS Test

MoCA

MMSE

Beck Anxiety Inventory

Tinetti Gait and Balance Assessment

Responsible for building required documents and work plans as needed

Represent the organization by embodying the defined culture and MTM Brand Ambassador behaviors

Appropriate knowledge and ability to perform and oversee evaluations as required

What you’ll need :

H.S. diploma or G.E.D.

Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business or a related field

Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include : COTA, OT, PT)

5+ years of previous leadership or supervisory experience

3+ years of professional experience working with individuals with disabilities

Familiarity with the assessment process and making final determinations for eligibility

Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities

Experience conducting information-gathering or functional interviews and / or assessments

Depending upon location, may be required to possess a valid driver’s license

Strong interpersonal skills that allow effective working relationships with a diversity of people

Intermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)

Excellent communication skills

Excellent organizational and multi-tasking skills

Ability to interact effectively with individuals of varying levels of disabilities

Ability to work flexible hours and adapt to a rapidly changing environment

Ability to handle confidential information in a professional manner

Knowledge of the public transportation system & services

Even better if you have...

CPR and First Aid Certification, preferred

Current licensure to practice Physical or Occupational Therapy, with a minimum of 5 years’ experience post licensure preferred

What’s in it for you :

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity / Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Salary Min : $76,960

Salary Max : $110,000

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