General Manager

General Manager

At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night they're a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence.

At Placemakr, our obsession with exceptional service isn't the only thing that sets us apart it's our people! As General Manager, your mission is to challenge, motivate, engage and lead your team to drive operational and budgetary excellence across your Placemakr property, using your foundational leadership skills and operationally savvy mindset. Around here, things move fast, and no two days look the same (which is how we like it!). You'll dive right in with providing hands-on support when escalated issues occur while instilling accountability, ownership and innovation in every member of your team. Through Manager on Duty shifts and scheduling yourself as flexibly as our operating model, you'll impactfully lead our teams, engage with our ownership groups and shake up the status quo (because "that's how it's always been done" simply isn't in our vocabulary). If you're curious, resilient and creative in your solutions - while still appreciating a trusted process or two your success as a General Manager won't be far behind.

Reporting directly to your applicable Area Manager, you will utilize a can-do and results-oriented approach to ensuring consistent day-to-day operations, strong financial performance and an unmatched experience for everyone on your property so we can deliver big on our commitments. In this role, you'll need to demonstrate exceptional communication skills, providing clarity and building trust across your team and partners, and excel in implementing programs and processes that keep us continuously improving. The General Manager must be fueled by motivating and leading people, championing Placemakr's Community Norms and embodying accountability to drive a culture of top performance, world-class service and operational and financial excellence.

This position requires open availability for flexible scheduling, including evenings, overnights, weekends and holidays, on a rotational basis and as the needs of the business call for it.

Compensation for this role is in the $110-120K range, plus benefits listed below.

What You'll Do

• Consistently provide an exceptional experience to anyone you interact with by embodying what our teams, guests, residents and partners should think of as a trusted friend, subject matter expert, and local insider.
• Foster a "one team" mentality by collaborating effectively with all property and non-property leaders and team members contributing to a cohesive and supportive work environment.
• Maintain a safe, secure and compliant environment for leaders, team members and guests by adhering to and driving accountability for established Placemakr and property-specific people, operational and financial policies and procedures, including emergency protocols, scheduling and budgetary reporting expectations, attendance policies and conduct expectations.
• Embody Placemakr leadership competencies by driving accountability, developing, motivating, challenging and engaging your team of line-level managers, supervisors and individual contributors, ensuring excellence in people leadership, operations and finances of your property.
• In partnership with non-property leadership, provide initial and ongoing training for your team(s) on Placemakr people, operational and financial SOPs and programs.
• Own the success of company-wide or property-specific people-related initiatives on your property and provide executional guidance for your leaders that will support hiring, engagement, retention and development of all members of your team.
• Collaborate with Placemakr's PX and TA teams on talent acquisition efforts for your property, including supporting consistent recruiting and hiring processes, and engaging in grassroots or in-person recruiting initiatives to hire top talent.
• Own the overall operational success of Front of House, Back of House and administrative / budgetary functions of your property through execution and support of Placemakr SOPs as well as embodiment of our Community Norms.
• Partner with your Area Leader and / or non-property teams and use an outside-the-box mindset to ideate and execute on people, operational and / or budgetary solutions that support Placemakr standards.
• Utilize Placemakr SOPs and best practices and collaborate with all Placemakrs effectively to ensure your property is consistently meeting or exceeding Placemakr service level and operational standards.
• Provide hands-on assistance to all members of your team for issues that require escalated leadership or expertise.
• Collaborate effectively with Sales, Revenue, Marketing and applicable non-property teams to drive overall revenue through pricing strategies, occupancy targets, etc.
• Drive NOI and overall financial success of your property through owning your property budget, implementing budgetary initiatives and following FAA, Owner Relations or other team-specific SOPs and standards set forth.
• Additional duties and responsibilities, as assigned

What It Takes

Our Benefits & Perks