Control Center Agent

Control Center Agent

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Control Center Agent in our Ground Handling Department. The primary responsibility of the position is to serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel. This role monitors flight task progress during the turn process while communicating cancellations, service requests, and flight updates to the respective departments and business partners. The successful candidate will have advanced ability with Microsoft Office Suite, outstanding multi-tasking ability, and the ability to work collaboratively. This position will report to the Department Manager.

Essential Duties

• Serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel
• Monitor flight task progress and coordinate the successful execution of turns
• Proactively update published estimated departure times for flights to provide accurate information to customers, station personnel, and business partners
• Adjust future flight gating and remote parking to reduce customer impact and maintain operational integrity
• Communicate gate changes, cancellations, service requests, and flight updates to other departments and business partners
• Oversee deicing and fueling activities
• Monitor and track long taxi delays to ensure compliance with lengthy tarmac delay regulations

Job Qualifications and Competencies

Preferred Qualifications

Work Environment

Airport environment, requiring use of telephones, computers, radios, and other office equipment and subject to varied weather conditions and elevated noise levels. All shifts including weekends, nights, holidays, and / or irregular shifts.

Physical Requirements

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs. Handle objects up to 70 pounds.

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available. Starting Rate : $17.93 / Hourly. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. Job Application Deadline : December 16, 2025. Please note that job postings expire at 11 : 59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position. Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone no matter which job title they hold is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont. If you need a reasonable accommodation for any part of the application process, please email us at PiedmontApplicationAccommodations@aa.com.