Enterprise Architect - MS D365

Enterprise Architect - MS D365

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Enterprise Architect is responsible for leading large enterprise transformation engagements, complex multi practice E365 CX transformations, architecture governance, vision and roadmap and ensuring optimal solutions are architected and developed across many workstreams to meet the client business challenges. In addition, you will elevate TTEC Digital's relationships with our clients by approaching them through a customer experience lens and architecting bleeding-edge technology solutions while becoming a trusted advisor. You will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.

What You'll Be Doing

Client engagement

• Actively collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making
• Demonstrates a proven ability to establish himself / herself as a trusted advisor in an atmosphere of partnership with clients at the executive level
• Consistently and effectively consultatively leads technical and non-technical enterprise executive-level client stakeholders on complex functional approaches, alternatives and risks, and best practices

Project delivery

Expertise

What You Bring to the Role

What You Can Expect

For five years in a row our Microsoft practice has achieved the 'Inner Circle for Microsoft Business Applications' designation and we have been recognized as both the 'Partner of the year for Microsoft Dynamics 365 Marketing' and as a Partner of the year finalist for 'Intelligent Sales & Marketing'. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform.

Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.

Avtex is now TTEC Digital. The acquisition aligns to TTEC's continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.