Technology Operations Specialist

Job Description

Job Description

Technology Operations Specialist

Location : On-site – Transportation Hub, New York City

Duration : Ongoing / Long-term

At iSphere, we’re looking for an energetic and tech-savvy Technology Operations Specialist to support and manage the on-site execution of an innovative robotics program at a transportation facility in the New York City area.

This is a hands-on role for someone who’s curious about emerging technology, comfortable in dynamic environments, and eager to be the face of innovation. You’ll help ensure robotic systems are running smoothly, integrated effectively into daily operations, and presented professionally to staff, clients, and the public.

What You’ll Be Doing

Program Execution & Operations

Serve as the on-site operator and primary point of contact for the robotics program.

Manage day-to-day deployment, charging, monitoring, and maintenance of robotic equipment.

Learn and master system functions to ensure optimal performance.

Troubleshoot technical issues and coordinate with vendors or internal support teams for resolution.

Stakeholder & Public Engagement

Represent the robotics initiative with professionalism and enthusiasm — you’ll be the go-to on-site expert.

Interact positively with staff, facility partners, and the public, sharing information about the technology and its purpose.

Collaborate closely with operations, facilities, and vendor teams to ensure seamless coordination.

Data & Reporting

Capture operational data and performance metrics to share with the Innovation team.

Document feedback, lessons learned, and improvement ideas from daily operations.

Safety & Compliance

Ensure all activities follow established site safety protocols and public interaction guidelines.

Maintain situational awareness of operational zones and equipment movement.

What You Bring

2–4 years of experience in technology operations, facilities management, or a related field.

Strong interest in robotics, automation, or connected technology .

Excellent communication and interpersonal skills — comfortable engaging with both technical teams and the public.

A customer-service mindset, high energy, and strong attention to detail.

Ability to troubleshoot and adapt quickly in a fast-paced environment.

Familiarity with tablets, dashboards, or IoT management tools.

Willingness to work flexible hours (including some evenings or weekends, as needed).

Must be eligible to work on-site at a secure public facility (security clearance required).

Why This Role Matters

This position plays a key role in our client’s commitment to modernizing public infrastructure through innovation . As the on-site operator and ambassador for the robotics program, you’ll not only ensure successful day-to-day performance but also help redefine how technology enhances large-scale public spaces.

At iSphere, we believe people and technology work best when both are given the chance to shine — and that’s exactly what this role is about.