Accounts Manager - Epic Community Connect

INTEGRIS Health Corporate Office, Oklahoma’s largest not-for-profit health system has a great opportunity for a Accounts Manager - Strategic Partnerships in Oklahoma City, OK. In this position, you’ll be a part of our Strategic Partnerships team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.

The Accounts Manager - Strategic Partnerships for Epic Community Connect would be responsible for growing the business by developing and implementing strategies to attract new clients, build relationships with key stakeholders, and expand INTEGRIS Health Epic Community Connect program. This role would involve lead generation, sales, client onboarding, market research, and community outreach. Manager will work closely with senior operational leadership, internal IT leadership, and Connect Site leadership teams to ensure mutual understanding and alignment with overall strategy and goals

Develop and communicate the strategic vision for the Community Connect program for INTEGRIS Health in OK.

Engage in ongoing strategic planning to ensure success of the Community Connect program.

Apply criteria for selecting Connect sites to ensure good fit for health system strategic goals.

Maintain cost model and pricing strategy compliant to regulatory requirements and organization goals.

Meet with key operational stakeholders (Business Development, Community Health / Outreach, Clinically Integrated Network, ELT) to stay informed and help shape INTEGRIS.

Health’s direction for expansion.

Prepare and deliver program presentations to prospective customers, engage in timely follow-up with prospective customers to ensure questions and concerns are satisfactory addressed, partner with appropriate IT teams to conduct thorough scope assessments, develop accurate program estimates, and work closely with Legal in the preparation of contracts / SOWs.

Working collaboratively with internal IT teams, developing a repeatable implementation process, plan, and timeline for teams to execute with quality and integrity (KPSW)

Establish a governance structure that helps shape the success and prioritization of the Connect practices.

Work with Legal to maintain and update standard Community Connect contract language.

Monitor and manage Community Connect contract renewals, conduct true-up audits, and track program revenue and expenses.

Achieve and maintain Epic Connect Accreditation on an annual basis.

Develop and document Internal Key Process Standard Work for all future Connect rollouts and outreach (KPSW).

Provide senior management with regular status reports for all reporting areas.

Meet regularly with Connect Customer leadership to keep abreast of organizational plans for expansions of programs, services, and / or locations.

Work with key users to assess their information needs, including and but not limited to physicians, clinicians, and department heads.

Provide direction and advice to senior management in anticipating the information needs of the customer.

Prepare and monitor operating and capital budgets as required for each implementation.

Establish and maintain an inventory of projects / applications requested, in progress, implemented and on hold.

Build and maintain strong relationships with key site leaders and executives from each Connect Customer.

Set appropriate expectations, delineation of ownership, and general preparedness with new Connect customers.

Review the Executive Packet at least twice annually with each hospital and provider group of 25+.

Serve as primary leader over Connect extensions / renewals.

Establish effective and consistent communication processes between INTEGRIS Health and the Connect customers to ensure appropriate awareness and understanding of Epic upgrades and / or system outages.

Hold teams accountable to service level agreements.

Review the status of projects and issues on an ongoing basis with operational leadership, which includes the creation of status reports.

Review and keep apprised of enhancement and catalog requests aging and progress according to prioritization.

Collaborate and develop good working relationships across leadership in the healthcare system.

REQUIRED QUALIFICATIONS

EXPERIENCE :

• Five (5) years relevant experience; knowledgeable of Epic application portfolio.
• Superior organizational and people management skills.
• Superior ability lead and interact with multidisciplinary teams.
• Demonstrated ability to align and motivate key process stakeholders, clinical and financial and / or business and administrative staff.
• Strong assertiveness skills and ability to manage conflict in a variety of situations
• Strong oral and written presentations skills
• Demonstrates an acumen in industry trends both in technology, healthcare practices (financial and operational)
• Demonstrates strong ability to motivate and organize teams
• Demonstrated workflow process analysis and design, communication and interpersonal skills, facilitation / training skills, project management capabilities, and leadership orientation
• Ability to travel to Connect Sites located throughout Oklahoma

EDUCATION :

PREFERRED QUALIFICATIONS

EDUCATION :