Business Analyst / Technical Writer

Business Analyst / Technical Writer – Secure Cloud

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated Business Analyst / Technical Writer to join our team to support our government clients. The Business Analyst / Technical Writer supports the planning, documentation, and coordination of enterprise cloud initiatives across Microsoft GCC-High and Azure Government environments. This role bridges technical and business teams by gathering requirements, documenting workflows, and producing high-quality artifacts that support compliance, governance, and system integration under CMMC Level 2 and NIST SP 800-171 frameworks. The successful applicant will have an opportunity to apply and grow their skills, work with a motivated and entrepreneurial team, engage with a wide range of collaborators and build CGS’ capabilities by serving our clients.

Job Responsibilities

Business Analysis & Requirements Management

Collaborate with clients and internal teams to capture and document functional and technical requirements.

Translate mission and compliance needs into user stories, acceptance criteria, and backlog items.

Maintain end-to-end traceability between business requirements, technical tasks, and compliance controls.

Conduct stakeholder interviews and process assessments to identify improvement opportunities.

Support backlog refinement, sprint planning, and reporting activities with the Scrum Master and Architect.

Documentation & Technical Writing

Develop, review, and maintain all technical and operational documentation, including architecture summaries, configuration guides, SOPs, test plans, and deployment instructions.

Produce customer-facing deliverables such as Requirements Traceability Matrices (RTMs), Standard Operating Procedures (SOPs), and System Overview Documents.

Manage and update compliance documentation, including the CMMC Level 2 System Security Plan (SSP), associated control narratives, and evidence tracking logs.

Support preparation and maintenance of POA&M items and continuous improvement actions.

Ensure all written materials are clear, consistent, and compliant with internal standards and external audit requirements.

Maintain centralized documentation repositories, version control, and document lifecycle management processes.

ServiceNow Functional Support

Act as the functional liaison for ServiceNow modules supporting ITSM, Change, CMDB, and Knowledge Management.

Gather and document requirements for ServiceNow workflows, approvals, and data integrations.

Support automation of change control and incident management processes through ServiceNow functionality.

Agile / SAFe Project Support

Facilitate backlog management, sprint documentation, and release communication.

Participate in Agile ceremonies including daily stand-ups, sprint reviews, and retrospectives.

Maintain sprint artifacts, story documentation, and metrics dashboards.

Ensure all Agile deliverables are properly documented, versioned, and auditable for compliance purposes.

Compliance & Document Management

Support CMMC Level 2 and NIST SP 800-171 compliance by managing controlled documentation, policies, and procedures.

Coordinate updates to the System Security Plan (SSP) and related security documentation in collaboration with the Architect and ISSM.

Establish and enforce document control standards, naming conventions, and approval workflows.

Ensure all compliance artifacts are properly cataloged, versioned, and readily available for audits or client reviews.

Provide ongoing maintenance of compliance evidence repositories and document retention schedules.

Required Qualifications

US Citizenship is required

Eligible for DoD Secret clearance or higher

Bachelor’s degree in computer science, Information Systems, or related field.

5+ years as a Business Analyst or Technical Writer supporting IT or cloud programs.

Hands‑on experience with ServiceNow.

Proven experience supporting Agile or SAFe Agile environments.

Experience contributing to or maintaining technical SOPs and runbooks.

Technical Skills

Proficiency with Microsoft 365 (Word, Excel, SharePoint, Teams) and collaboration tools such as Confluence or similar.

Strong understanding of ITIL and ServiceNow ITSM modules.

Ability to produce system diagrams, data flow charts, and structured technical documentation.

• Exceptional written and verbal communication skills; strong analytical and organizational abilities with attention to detail; capable of bridging communication between technical engineers and business stakeholders;

Desired Qualifications

Certifications : Certified SAFe Agilist or equivalent Agile certification (e.g., PMI‑ACP, Scrum Master, or Product Owner).

Experience supporting Federal or Defense Industrial Base (DIB) programs under CMMC Level 2 or higher.

Experience maintaining compliance evidence repositories and document management systems.

Familiarity with Azure DevOps, Jira, or similar Agile tracking tools.

ITIL v4 Foundation certification.

Background in process improvement or audit readiness support.

Ability to create user-friendly templates and visual documentation for executive or client briefings

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and / or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is 80K-90K.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical / dental / vision insurance, 401(k), and any other benefits to eligible employees.

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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