Director of Information Technology (Downtown Boston)

The Director of Information Technology will manage and direct the Boys & Girls Clubs of Boston (BGCB) information technology (IT) operations, ensuring the department provides efficient and effective support services to meet the needs of BGCB.

Responsibilities :

• Plans, organizes, directs, and ensures the security of BGCB’s information technology infrastructure, services, and systems.
• Manages daily operations of the IT department and BGCB’s managed IT support provider (MSP)
• Establishes, communicates, and implements BGCB policies and procedures
• Ensures computer, telephone, and network support, in collaboration with MSP, to all system users
• Works with CFO to formulate short and long-term plans to meet present and future automation, communication, and other technology needs
• Assess, with MSP, the security of BGCB’s IT infrastructure and systems and creates short and long-term plans for eliminating potential security risks, including reviewing, and updating the acceptable use policy (AUP) for BGCB staff
• Confers with BGCB employees across the entire organization to learn the nature of their operations and the type of data and equipment needed to attain required goals
• Analyzes business requirements for IT systems and assesses need for new equipment and software
• Ensures a complete inventory of all BGCB-owned hardware and software is established, maintained. Establishes and maintains a regular schedule for routine maintenance of equipment and software
• Installs, supervises the installation of, or provides technical advice and support for the installation of all technology
• With input from CFO, establishes goals for IT operations, evaluates actual performance against goals, and monitors the effectiveness in meeting those goals.
• Provides technical assistance and advice to BGCB staff. Reports to the CFO on a regular basis on department performance, critical issues, resource needs, etc.
• Oversees the planning and management of BGCB’s telephone system, VOIP, and manage any upgrade efforts
• Builds and maintains relationships with outside vendors
• Works closely with MSP and participates in the quarterly business meeting with virtual Chief Technical Officer (VCTO)
• Identifies resource gaps and recommends changes in the IT budget
• Manages the IT Department budget and prepares annual budget requests for review with CFO
• Oversees and administers the procurement of services, supplies, and equipment according to purchasing policies and procedures of BGCB
• Performs other related duties as required

Position Requirements :

The successful candidate must possess a user-centered attitude and a desire to work in a team-oriented environment that serves a diverse population.

General BGCB Expectations :

Job Type : Full Time

Pay Range depends on relevant experience and internal equity : $104-$124k