Service Executive

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Service Executive

About your role :

At Fiserv we deliver mission-critical payments and financial technology solutions that power global commerce. The Service Management team ensures reliable measurable service delivery and exceptional client experiences. As a Service Executive you will drive continuous improvement of healthcare service management practices streamline statement and invoice printing operations and help maintain high client satisfaction and operational resilience.

What youll do :

• Lead end-to-end service management processes (incident problem change request) to ensure high-quality delivery and client satisfaction.
• Collaborate with cross-functional teams to design and implement service improvement strategies process documentation and operational runbooks.
• Monitor and analyze service delivery performance and SLAs; produce KPI dashboards and reports to identify trends and improvement opportunities.
• Provide hands-on guidance and support to junior team members on ITSM best practices and tool usage.
• Handle escalated client issues coordinate root cause analysis and drive timely resolution and communication.
• Maintain strong client relationships translate requirements into measurable service improvements and ensure delivery meets client expectations.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have :

Experience that would be great to have :

How youll work :

Travel :

Sponsorship :

Benefits at Fiserv :

Fuel Your Lif e program to support physical financial social and emotional well-being

Paid holidays and generous time away policies

No-cost mental health support through Employee Assistance Programs

Living Proof program to recognize your peers extra effort with points used for rewards

Eight Employee Resource Groups to foster a collaborative culture

Unparalleled professional growth with training development and internal mobility opportunities

Retirement planning and discounted shares with the Employee Stock Purchase Plan

Medical dental vision life and disability insurance options available day one

Tuition assistance and reimbursement program

Paid parental caregiver and military leave

#LI-PN1

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please :

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies :

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts :

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Key Skills

Electro Mechanical,Data Entry,Customer Service,Commerce,Communication,ABAP

Employment Type : Full-Time

Experience : years

Vacancy : 1