Collections Agent

Job Description

Job Description

Description :

Collections Agent Job Responsibilities :

The Collections Agent plays a crucial role in managing and resolving complex outstanding debts. They are responsible for a portfolio of challenging accounts and employ advanced negotiation techniques to secure payments, while adhering to all relevant regulations. This role requires exceptional negotiation skills, a deep understanding of collections laws and regulations, and the ability to work independently to achieve collection targets.

Collections Agent Job Duties :

• Manage the regional portfolio of complex and / or high-value delinquent accounts, including B2B and / or B2C debts
• Initiate outbound contact via phone calls, emails, and letters with customers to negotiate payment arrangements, resolve disputes, and secure payments
• Analyze customer financial situations to determine appropriate payment solutions, including payment plans, settlements, or legal action recommendations
• Investigate and resolve complex billing discrepancies, customer complaints, and disputed charges in collaboration with other departments
• Utilize advanced negotiation techniques to overcome customer objections and secure commitments for payment
• Accurately document all collection activities, communications, and payment arrangements in the collections system
• Monitor payment plans and follow up on broken promises to pay
• Recommend accounts for further action, such as write-offs, legal action, or referral to a third-party collections agencies, following established guidelines
• Maintain a thorough understanding of all federal and state collections laws and regulations and ensure compliance in all interactions
• Contribute to the development and improvement of collections processes and strategies.
• Performs other job-related duties as assigned

Requirements : Competencies :

Education and Experience :

EEO / AA Employer / Veteran / Disabled Statement :

TAS Environmental Services, LP provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

TAS Environmental Services, LP is recognized as a leading regional provider of Environmental Services. Our service offer includes Emergency Response, Industrial Cleaning, Waste Management and Midstream Services and Solutions. Our mission is to build unrivaled partnerships by being an invaluable safe resource to our customers through knowledge, collaboration, and the dedication of our people. We aim to deliver best-in-class performance across the business system while adhering to our core values and maintaining the highest standard of ethical business practices.