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Retail Banking Specialist (Operations) (Middlesex County)
Retail Banking Specialist (Operations) (Middlesex County)Masis Professional Group • Middlesex County, CT, US
Retail Banking Specialist (Operations) (Middlesex County)

Retail Banking Specialist (Operations) (Middlesex County)

Masis Professional Group • Middlesex County, CT, US
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Banking Operations Associate

The Banking Operations Associate plays a critical role in supporting day-to-day trust and cash operations for client accounts. This individual ensures the accuracy, timeliness, and integrity of all banking activities, including cash movements, deposits, money transfers, account openings, and reconciliation.

Responsibilities :

Daily Banking & Cash Operations

  • Process incoming and outgoing wires, ACH transactions, journals, and check disbursements.
  • Monitor daily cash positions and ensure sufficient liquidity across client accounts.
  • Execute deposits, transfers, and trust distributions with accuracy and within established approval processes.
  • Maintain and authenticate payment instructions in accordance with firm security protocols.

Trust Account Administration

  • Support the setup and maintenance of new trust, investment, and banking accounts.
  • Ensure all documentation complies with internal policies, regulatory requirements, and fiduciary standards.
  • Coordinate with custodians, banks, attorneys, and advisors to resolve account or transaction issues.

    • Compliance & Risk Management

  • Adhere to internal controls, audit requirements, cybersecurity protocols, and regulatory frameworks.
  • Maintain accurate and complete records for all banking transactions.
  • Support internal and external audits by providing documentation and responding to inquiries.

    • Client Service & Cross-Functional Support

  • Deliver high-touch operational support to relationship managers, trust officers, and investment teams.
  • Respond promptly to internal inquiries regarding cash positions, payments, or account status.
  • Participate in process improvement initiatives to enhance efficiency and reduce risk.

    • Qualifications

  • 13 years of experience in banking operations, trust operations, or cash management.
  • Strong understanding of wires, ACH, check processing, cash reconciliation, and general banking procedures.
  • High attention to detail with strong organizational and problem-solving skills.
  • Ability to thrive in a small, fast-paced, confidential environment.
  • Proficiency in MS Office (Excel, Word, Outlook).
  • Excellent communication and interpersonal skills.

    • Preferred

  • Experience working in a trust company, private bank, family office, or wealth management firm.
  • Knowledge of fiduciary accounting and trust administration.
  • Familiarity with trust operations systems
  • Bachelors degree in Finance, Accounting, Business, or related field.
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    Operation Specialist • Middlesex County, CT, US

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