Senior HR Technical Program Manager

Senior Technical Program Manager (TPM)

Our Opportunity : The HR Systems & Solutions team is seeking an experienced Senior Technical Program Manager (TPM) to join the Service Delivery Optimization (SDO) team! In this role, you will lead complex, multi-functional programs that drive process improvement, optimize HR service delivery, and integrate technology solutions into scalable business operations.

You will partner with leaders across HR, IT, Finance, and Operations to align service delivery needs with enterprise strategies while ensuring program governance, organizational alignment, and operational efficiency. The ideal candidate is a strategic yet hands-on leader, with deep expertise in HR technology (Workday preferred), program management, and service delivery optimization.

This is a highly visible position that calls for creativity, analytical capabilities, technical proficiency, and the skill to persuade individuals at every level of the company. We are looking for an individual that will thrive in a fast-paced environment, manage ambiguity with confidence, and drive measurable outcomes that improve the employee and customer experience!

What you'll do :

• SDO : Uphold Delivery Optimization standard as a center of quality, efficiency, and reliability

Analyze processes and implement simplification, efficiency, and engagement improvements

Define clear problem statements, program objectives, success criteria, and project landmarks

Serve as the central point of communication and reporting for program health, risks, and progress

Monitor equitable allocation of resources across OP1 priorities, business-as-usual (BAU), and ad-hoc initiatives

What you'll need :

Preferred Skills :

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.