Office Coordinator

Merry Maids Team Member

Direct the overall activities of the branch to continually serve the customers within our target market in an extraordinary manner so that our brand name and reputation will flourish. Works in a Branch with up to $1 Million in Revenue.

Build and lead teams, and deliver superior customer service.

Recruit, interview, and hire the branch sales, service, and office staff.

Ensure that all branch personnel perform their job duties in a safe manner and that they take all reasonable precautions to avoid work related accidents.

Hold regular and frequent safety discussions and meetings to continually reinforce the safety message.

Directs the development and implementation of all sales / marketing strategies utilized by the branch.

Oversees branch office functions including phone service standards, clerical services, and collections.

Prepares annual budget and monthly projections.

Evaluates performance and administers disciplinary actions consistent with company policy.

3-5 years of business management experience preferred

Asset management and experience in sales management strongly preferred

Experience setting and surpassing aggressive sales, service, and profit goals

Job requires travel as necessary for training purposes

High school diploma / general education degree (GED) plus 2 years of customer service required

Possess and applies knowledge of management skills in the completion of ongoing tasks and project.

Demonstrates knowledge of organizations business practices, issues faced, and problem resolution

Personal time management and organizational skills

Verbal and written communication skills

Dependable and adaptable to operate within a fast-paced work environment

Ability to drive to customer homes as needed

Ability to differentiate between variously colored cleaning products by identifying the color or product name

Ability to define specific uses of cleaning products

Ability to read and understand cleaning instructions indicated on customized service reports

Microsoft Office applications (Word, Outlook, PowerPoint, Excel, Salesforce , Dispatch )

Completes daily close out process in the system inputting data for time spent at customers home, mileage, update customer information, weekly submission of payroll, inputs sales leads into the computer, and updating accounts payable system with current invoices.

Creates and updates schedules with new customer information and provide team members with daily appointments / routes.

Schedules sales bids and generates ancillary revenue through additional services such as, refrigerator, ovens, and window cleanings and laundry washing.

Assists with new hire paperwork, orientation, and training.

Assists HR compliance of the branch to include, associate files, I-9s, bulletin board postings, payroll, and annual safety training.

Answers phones and directs calls to appropriate party.

Confirms customer appointments.

Prepares laundry for the following day.

May occasionally function as a team member or solo cleaner as needed.

Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids life!

As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work / life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals including becoming a team captain, trainer, quality assurance supervisor or manager.

We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.