Returns Coordinator

Burlington MedicalNewport News, VA, US

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Job Description

Job Description :

This position is responsible for completing RMA (Returned Material Authorization) receiving, including warranty and credit RMA’s. Assists the customers as required to complete all requests, orders, and questions in a timely and efficient manner.

Duties :

Create RMA’s into the Salesforce / Rootstock data system
Send customer’s RMA instructions
Receive RMA’s into the Salesforce / Rootstock system
Process RMA Cases
Warranty Policy Review for Charged and No Charge RMA orders
Create quotes for Repairs
Create quotes for orders
Contact customers for PO’s and other information needed for RMA processing
Create Shipping Return Labels
Enter RMA orders
Assist with RMA inventory
Document instructions for performing the above mentioned duties

Skills / Qualifications :

Excellent Customer Service skills

Excellent interpersonal and written communication skills

Ability to lift and move boxes or materials weighing up to 25 lbs.

Ability to manage multiple tasks and be flexible in a face-paced environment.

Well-organized structured approach to managing, prioritizing and balancing multiple tasks.

High school Diploma or equivalent

Word, Excel, Outlook, and Teams knowledge

Operation of basic measuring devices.

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Coordinator • Newport News, VA, US