Front Desk & Surgery Scheduler

Front Desk & Surgery Scheduler

At Panorama Eyecare, we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Join us in shaping the future of eyecare as we thrive together!

The Role

The successful Front Desk & Surgery Scheduler will contribute to the fulfillment of Panorama Eyecare's mission statement by greeting, making appointments, and checking patients in and out for each doctor in a friendly, organized, and efficient manner. They are also responsible for facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients.

Responsibilities

• Greets patients upon their arrival to the office.
• Verifies patient information and confirms insurance information and referral status / authorizations.
• Obtains and retains knowledge of insurance company participation and requirements.
• Registers patients correctly and completely in computer, providing consistency for patient listing and billing information.
• Answers general questions for patients following established guidelines.
• Schedules all in-office appointments per recalls on route slips.
• Maintains awareness of schedule and problem solves when needed.
• Collects payments from patients and correctly balances all collected monies against receipts.
• Answers questions regarding insurance billing and office financial policies.
• Enters recalls in computer for future appointments.
• Assists patients as needed with calling for transportation, writing checks, dialing phone numbers, etc.
• Maintains the goal of providing the highest level of customer service to patients.
• Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floor.
• Basic understanding of phone etiquette, understanding how to differentiate inner-office or outer-office calls; able to transfer calls successfully to the correct department.
• Takes initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done.
• Ensures confidentiality of medical records and patient information.
• Distributes faxes for all of Boulder Eye Surgeons- creating tasks to review patient records.
• Medical records distribution to 3rd party providers (Insurance companies, CIOX).
• Assisting surgical counselors by calling patients, scheduling surgery at the ASC and in our system, email out paperwork, set up any follow up appointments with co-managing physicians.
• Collection of upgraded lenses prior to surgery.
• Coordinates and prepares the surgery schedule for the lead technician and surgeon, and transmits it to the ASC.
• Prepares complete surgery charts for the scheduled day and provides them to the physician.
• Contacts patients the day prior to surgery to confirm their arrival time.
• Submits surgery charges to the Revenue Cycle Management (RCM) team for processing.
• Scans finalized surgery charts and operative notes into the Electronic Health Record (EHR) system.
• Other duties as assigned.

Requirements

Additional Job Details

The Perks

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired.

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.