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Technology Solutions Analyst

Technology Solutions Analyst

McCorvey Sheet MetalHouston, TX, US
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Job Description

Job Description

Primary Purpose

The Technology Solutions Analyst develops a deep understanding of technology problems and provides solutions for all business units within the company. The role requires collaboration with internal stakeholders, outside vendors, and the technology team on projects for technology systems and applications with a primary focus on optimizing business processes supported by the technology department in all phases of the project lifecycle.

The ideal candidate will have broad experience with business technology solutions / applications, and specific experience with one or more of the following :

  • Smartsheet
  • Dynamics SL
  • Acumatica ERP
  • Power BI or similar BI / Analytics tools

Qualifications Education / Certification :

  • Bachelor’s degree in Business, Technology, MIS or a closely related field

    • Work experience and industry certifications accepted in lieu of degree

  • Must have a valid driver’s license, good driving record and available transportation during entire workday to travel between offices

    • Special Knowledge / Skills / Abilities :

  • Direct experience with Smartsheet including higher level skills (formulas, pivots, reports / dashboards, API) a plus
  • Familiarity with Microsoft Dynamics SL and / or Acumatica a plus
  • Knowledge of SaaS platforms, including ERP, CRM, HRM, project management, collaboration, and other resource management platforms
  • Knowledge of ETL and data integration tools
  • Knowledge of SQL
  • Knowledge of Business Intelligence and analytics, concepts, and tools
  • Skill in developing project plans and managing projects at scale
  • Skill in integrating systems across cloud platforms and SaaS solutions
  • Skill industry-leading enterprise-enterprise grade technologies including cloud services, databases, web applications, and applicable SaaS tools
  • Skill with utilizing programming languages and scripting
  • Skill in always providing users with outstanding customer care and service
  • Skill in working in an enterprise ticketing system
  • Ability to think critically in detecting, analyzing, and resolving technology-related problems
  • Ability to maintain the confidentiality of privileged and sensitive information
  • Ability to adapt to rapidly evolving technology and environment
  • Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimum supervision
  • Ability to comprehend complex systems and technical information and explain effectively to a wide variety of stakeholders.
  • Ability to communicate effectively verbally and written utilizing tact and diplomacy and maintain effective working relationships with company personnel.
  • Willing and able to learn existing technology environment

    • Experience :

  • 1-5 years of experience in a similar or related role.

    • Major Responsibilities and Duties

  • Create and maintain technical documentation on current processes and implemented solutions
  • Research and document company processes with the goal of determining software to meet specific needs of the various business units and company.
  • Design, configure, implement, and support technologies that meet business needs.
  • Provide strategic recommendations for company process improvements.
  • Develop, maintain, and report changes on scope and schedules for all projects to stakeholders.
  • Develop a detailed assessment of project and software needs and help remove team obstacles.
  • Provide input on Technology Steering Committee projects including objectives, scope, approach, estimates, and deliverables.
  • Define technical evaluation criteria for product and technology selection and determine technical approaches to ensure solutions result in coherent systems design.
  • Participate in regular technology meetings and provide status updates.
  • Utilize ticketing system to track support requests and document corrective actions.
  • Assign or re-assign support requests to the appropriate department when applicable.
  • Assist in testing new systems and upgrades of software packages
  • Develop appropriate documentation and knowledge base articles
  • Convert technology concepts and proposed upgrades into reality in an expeditious manner.

    • Company Climate

  • Maintain professional behavior, promote a positive image, appearance, and work ethic to always represent the company in a positive manner and work in a team environment.
  • Maintain a positive and effective relationship, good judgment, and decision-making with coworkers, supervisors, other company employees, outside agencies and organizations.

    • Communication

  • Maintain a positive and effective relationship with coworkers, supervisor, employees, vendors, and outside agencies.
  • Provide outstanding customer service.
  • Maintain good judgment and decision-making when dealing with supervisors, co-workers, and outside agencies and organizations.

    • Other

  • Maintain confidentiality of privileged and sensitive information when received and distributed to appropriate designees as directed by Technology management.
  • Attend professional growth activities to keep abreast of innovations related to position.
  • Maintain an organized work environment.
  • Performs other duties as assigned.

    • Supervisory Responsibilities :

  • None

    • Mental Demands / Physical Demands / Environmental Factors

  • Maintain emotional control under stress
  • Frequent interruptions
  • Workload is deadline driven
  • Repetitive hand motions and prolonged use of computer
  • Some company-wide travel
  • Tasks require sitting, standing, bending, walking, and climbing.
  • Work positions include squatting, extended reach above head to 18 inches, extended reach in front to 30 inches
  • Lift and carry equipment weighing up to 50 pounds for a distance of 100 feet
  • Requires handling equipment weighing up to 50 pounds while pushing, pulling, lifting, twisting, and reaching while lifting
  • Operates a company vehicle when necessary
  • Frequently use hands and bends wrists, neck, back, and arms
  • Occasional prolonged and irregular work hours – flexibility with schedule preferred
  • Extended hours or non-business hours may be required due to system upgrades, system failures, system maintenance as to not interfere or lessen impact with company operations
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