Business Systems Manager

Bain Capital Overview

With approximately $185 billion of assets under management, Bain Capital is one of the world's leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit & Capital Markets, and Real Assets. Today, our team includes 1,880+ employees in 24 offices on four continents.

We partner differently to help people and companies embrace possibility and realize potential.

Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights.

Our people are the heart of our advantage.

Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes.

This position will work directly with the Private and Strategic Investments business units, as well as the Investor Relations teams at Bain Capital. The Manager will play a key role in overseeing technology-related initiatives from inception to implementation and support. Leveraging a deep understanding of the business, this role will be responsible for analyzing and documenting business processes, gathering and refining business and functional requirements, conducting needs assessments, and developing functional and technical specifications. Additionally, the Manager will lead system and user acceptance testing, ensuring successful deployment and adoption of technology solutions. This position will serve as a key liaison between stakeholders and technical teams, providing oversight and guidance to analysts while driving the successful execution of technology initiatives.

Responsibilities

• Build strong relationships with key stakeholders to facilitate application support and drive the design and implementation of new features and products.
• Lead the gathering, validation, and documentation of business and functional requirements, ensuring clarity in business needs, data workflows, data modeling, and user experience design.
• Oversee system planning, testing, and implementation efforts, ensuring solutions meet business objectives and align with strategic priorities.
• Drive user acceptance testing, training, and documentation efforts to enhance adoption and maximize business value from technology solutions.
• Manage and prioritize multiple initiatives, balancing production support responsibilities with application development projects.
• Own and continuously refine documentation processes to improve efficiency and maintain clear, actionable records for technology requests.
• Provide leadership and mentorship to junior team members, fostering professional development and enhancing team effectiveness.
• Collaborate with business stakeholders to design and deliver reporting and analytics solutions leveraging CRM platforms and enterprise reporting tools.

Technology Experience

Qualifications