Vice President of Account Management

At Koalafi we believe in a world where no one has to put an important purchase on hold. Thats why were making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers while increasing sales and strengthening customer loyalty. Their 2M customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200 Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how were transforming the financing experience and joining our team

At Koalafi were making lifes important purchases possible by offering transparent inclusive and flexible payment options. We partner with leading merchants across furniture appliances automotive and e-commerce to help their customers buy what they need and help our partners grow. Were entering an exciting next phase of growthand were looking for a Vice President of Account Management to design and lead a best-in-class organization that drives retention expansion and long-term partnership value across our entire merchant portfolio.

The Opportunity

This is a unique opportunity to build and scale Koalafis Account Management function from the ground upspanning our largest enterprise partners to our long-tail SMB merchants.

Youll centralize Account Management under a single vision define the strategy and playbooks and lead a team that transforms AM into a true growth engine. Youll blend commercial strategy with operational excellence to deepen relationships expand partnerships and deliver measurable results.

What Youll Do

Strategic Leadership

• Design and lead Koalafis centralized Account Management organization covering Enterprise Mid-Market and SMB segments.
• Establish Account Management as a core driver of growth responsible for retention expansion renewals and executive advocacy.
• Build and execute scalable frameworks playbooks and coverage models to support consistent and measurable outcomes.
• Partner closely with Sales Product Marketing and Operations to ensure merchant insights directly shape company strategy.

Growth Retention and Expansion

Operational Excellence & Scale

Team Leadership & Development

What Were Looking For

Location : Arlington VA Richmond VA or Remote

Why choose Koalafi : A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation trust and ownership. Youll get outside your comfort zone build meaningful relationships and most of all take charge of projects that ultimately help people get the things they need most.

Benefits :

At Koalafi you will have a direct impact on our products and help shape the companys success. We offer competitive compensation & benefits packages to keep you at your best :

Who we are & what we value :

Required Experience :

Exec

Key Skills

Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1