Talent.com
Call Center Operator PBX - Kettering - PBX - PT/Third Shift
Call Center Operator PBX - Kettering - PBX - PT/Third ShiftKettering Health Network • Dayton, OH, US
serp_jobs.error_messages.no_longer_accepting
Call Center Operator PBX - Kettering - PBX - PT / Third Shift

Call Center Operator PBX - Kettering - PBX - PT / Third Shift

Kettering Health Network • Dayton, OH, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Kettering Health Main Campus

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview

Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964.

  • The facility includes the Benjamin and Marian Schuster Heart Hospital, maternity service with a level III neonatal intensive care unit (NICU), and level II Emergency Care.
  • In 2020, KH Main Campus received an "A" from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
  • Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
  • Awarded as one of the 50 Top Cardiovascular Hospitals by IBM Watson Health in 2020.
  • Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019).
  • Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
  • 465-bed hospital (includes newborn beds)

Responsibilities & Requirements

Job Responsibilities :

  • Answer and complete telephone, pager and other communications efficiently
  • Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates.
  • Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients' families, and other members of the community) with excellent customer service skills.
  • Initiates and follows-through on emergency / clinical code procedures and emergency / clinical group paging to help ensure the safety of our patients, visitors and staff.
  • Ensures accurate and timely communication and follow-up to providers for KHMG answering service calls.
  • Must be available to work varied shifts (1st, 2nd, 3rd on occasion).
  • Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned.

    • Job Requirements :

  • High school diploma or equivalent required.
  • A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required.

    • Preferred Qualifications

    Skills :

  • Strong spoken and written communication.
  • Strong listening skills.
  • Excellent customer service.
  • Attention to detail, with the ability to follow verbal or written directions precisely. These include call transfer, code, and provider paging protocols and call scripting.
  • Skilled in computer operations with the ability to work with multiple computer software programs.
  • Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills.
  • Ability to problem-solve and work independently.
  • Ability to handle, monitor, and follow up on calls with emergent situations related to patient care that may be challenging in nature with efficiency.
  • Ability to use discretion and good judgement when receiving sensitive HIPAA related information from callers.

    • New Hire / Annual Competencies

  • How does an employee demonstrate they are able to perform key job functions?

    • Able to effectively navigate diverse caller requests with little to no assistance from colleagues in most situations.

  • Handles calls in a timely manner.
  • Launches emergency clinical and disaster codes within a timely manner.
  • Facilitates ongoing timely communication with providers and other staff with necessary information to complete duties.
  • Properly follows established protocols and call scripting for call transfer, codes, and provider paging.
  • Appropriately follows department expectations for time spent in and out of the queue.

    • List 3-5 items that will be used to audit performance both during orientation, and then annually.

    Live and recorded call monitoring

  • Messages sent to staff through Amion and Epic
  • HealthStream assessments
  • Call QA scoresheets
  • 1 on 1 meetings
    • serp_jobs.job_alerts.create_a_job

    Pbx Operator • Dayton, OH, US

    Job_description.internal_linking.related_jobs
    24 hr call OB / GYN locum need

    24 hr call OB / GYN locum need

    All Star Healthcare Solutions • Dayton, US
    serp_jobs.job_card.full_time
    All Star Healthcare Solutions is seeking an OB / GYN to assist with locums coverage in Ohio.Gyn, 1-4 Gyn surgeries per day. Must be able to complete C-sections + all OBGYN-related surgeries.All Star H...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Co-op - T&D Standards (Fall 2026)

    Co-op - T&D Standards (Fall 2026)

    The AES Corporation • Dayton, OH, United States
    serp_jobs.job_card.full_time
    Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE : AES), a. AES is committed to shaping a future through innovat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Central Station Operator Dispatcher

    Central Station Operator Dispatcher

    Pye-Barker Fire & Safety • Miamisburg, OH, US
    serp_jobs.job_card.full_time
    Customer Service Representative.Make a difference, protect lives, and achieve your dreams.Build your career with the industry-leading fire, life safety and security company.The Customer Service Rep...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Chemical Operator - 3rd Shift

    Chemical Operator - 3rd Shift

    Primient • DAYTON, Ohio, United States
    serp_jobs.job_card.full_time
    Manufacturing careers that offer more : .There is some manual labor but you are not just standing on a line or doing simple repetitive tasks. Each shift is different, with new problems to solve and wi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Forklift Operator

    Forklift Operator

    Owens Corning • Vandalia, OH, United States
    serp_jobs.job_card.full_time
    DTM marginTopNone marginBottomNone marginRightNone marginLeftMedium" style="margin-top : px; "> .To adequately and efficiently transport product, raw materials, etc. Ensure all product is transport...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    $650k Package with No Call or Flexible Call - OBGYN Ohio

    $650k Package with No Call or Flexible Call - OBGYN Ohio

    The Medicus Firm • Dayton, OH, US
    serp_jobs.job_card.full_time +1
    Financial Package OB / GYN Position.Day Workweek Option - Midwest Community.Hospital-employed, full-time OB / GYN position. Affiliation with nearby University!.Hospital supported over 400 births.Sign-on...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Machine Operator 1st shift- TIR

    Machine Operator 1st shift- TIR

    ThyssenKrupp Materials NA Inc • Monroe, OH, United States
    serp_jobs.job_card.full_time
    Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum of...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Team Lead, Customer Care

    Team Lead, Customer Care

    CareSource • Dayton, OH, United States
    serp_jobs.job_card.full_time
    The Team Lead, Customer Care is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met. Conduct regularly scheduled coaching conve...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Prosthetist and or Orthotist Clinician (CPO, CO, CP, Board Eligible)

    Prosthetist and or Orthotist Clinician (CPO, CO, CP, Board Eligible)

    Hanger Clinic • Dayton, OH, United States
    serp_jobs.job_card.full_time +1
    Prosthetist and or Orthotist Clinician (CPO, CO, CP, Board Eligible).With a mantra of Empowering Human Potential, Hanger, Inc. O&P) services and products, offering the most advanced O&P solutions, c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    SJ Cutter / Comber - 12 hour 3rd

    SJ Cutter / Comber - 12 hour 3rd

    CONAGRA • Troy, OH, US
    serp_jobs.job_card.full_time
    Safety is the #1 responsibility.Follow all GMP’s and USDA guidelines.Must be able to work overtime and weekends as needed. Properly complete required paperwork on a daily basis per Quality gui...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    B2B Customer Support Representative I

    B2B Customer Support Representative I

    Shorr Packaging Corp. • Sharonville, OH, United States
    serp_jobs.job_card.full_time
    Together, We Own it! Start your employee owner journey with Shorr Packaging.The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    3rd shift (1030pm to 630am) Skilled Machine Operator (Cup) Starting at 24.07hr

    3rd shift (1030pm to 630am) Skilled Machine Operator (Cup) Starting at 24.07hr

    Kraft Heinz • Mason, Ohio, USA
    serp_jobs.job_card.full_time
    Skilled Machine Operator-Rectangle Cup.The Kraft Heinz Company is currently seeking.Successful candidates must be willing to contribute improvements suggestions and ideas to help continue the succe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Operator Technician II

    Operator Technician II

    Calpine • Deer Park, Ohio, USA
    serp_jobs.job_card.full_time
    Calpine Corporation is Americas largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 77 power plants in operation rep...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Operator, Machine C 2nd Shift OEM

    Operator, Machine C 2nd Shift OEM

    Barnes • West Chester, Ohio, USA
    serp_jobs.job_card.full_time
    Primary duties are to set-up and operate CNC Grinder EDM or Laser machines ensuring parts conform to specification and requirements. Monitor parts dimensions using jigs fixtures gages calipers micro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Production Operator - TEMP to HIRE

    Production Operator - TEMP to HIRE

    Jobot • Vandalia, OH, US
    serp_jobs.job_card.full_time
    Growing company / Great Benefits.This Jobot Consulting Job is hosted by : Billy Mewton.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Jobot is seeking a r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    KTS EMT - KTS OPS RGN1 ST 11 - Kettering - FT / varied shift

    KTS EMT - KTS OPS RGN1 ST 11 - Kettering - FT / varied shift

    Kettering Health • Kettering, OH, United States
    serp_jobs.job_card.full_time
    Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with hig...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Call Center Representative

    Call Center Representative

    Lap of Love • Dayton, OH, US
    serp_jobs.job_card.full_time
    Join Lap of Love as a Call Center Representative and Love What You Do!.Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Chemical Processing Operator

    Chemical Processing Operator

    Staffmark Group • Vandalia, OH, United States
    serp_jobs.job_card.full_time
    Seeking an Experienced Chemical Processing Operator - 1+ Year in Chemical Manufacturing Required.Put your chemical handling skills to work!. Experienced Chemical Processing Operator.This is not an e...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted