Cloud Infrastructure Operations Manager

Data Center Technology Manager

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

The Data Center Technology Manager is responsible for managing and monitoring the Data Centers including all IT related infrastructure systems (Power, HVAC, space and rack systems, cable, physical security, etc.), core infrastructure systems within the data center space (server, storage, virtualization) and cloud hosted server virtual infrastructure. The incumbent will be responsible for all aspects of managing the data center technologies including meeting SLA and uptime targets, ensuring that changes and releases are completed successfully, monitoring and capacity planning of data center services, The incumbent will be responsible for the daily and long-term strategic management of data center hardware and software within the organization. The Data Center Technology Manager will develop and implement processes and procedures that are consistent with industry best practices managing data centers and will be able to define procedures directly related to the activities listed below without supervision. Additionally, and while working within the data center team structure and within its standards, regularly takes initiative to define and propose process improvements and exhibits personal ownership of assigned projects and maintenance roles.

• Manage a Data Center Operations Team responsible for the installation, maintenance and operation of data center hardware and infrastructure.
• Ensures electrical, HVAC, and other data center environmental systems are routinely monitored and warning and alarms are timely inspected and triaged.
• Develop and manage processes which support efficient equipment installations (servers, switches, routers and storage), timely equipment repair and upgrades, rapid troubleshooting of issues with hardware and Linux OS, and tracking issues, reporting and managing key metrics.
• Maintain complete and accurate inventories of all data center assets, configurations, cable plant layout etc. in banks CMDB and other systems as required.
• Tracks when preventative maintenance on environmental systems are due, schedules and assists vendors with PMs, and assists data center manager with timely renewal of PM contracts. Identifies improved service levels for current vendors and looks for superior alternative vendors.
• Regularly validates server room access authorization and assists in recommending and implementing improvements to the security systems.
• Maintain budgetary responsibility for all data center and infrastructure capital and operational costs ensuring that costs remain within budget and capital investments while maintaining uptime, supportability and adequate capacity.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become "Business Bank of Choice"
• May perform other duties as assigned.

Bachelor's Degree in computer science or a related discipline, or equivalent work experience. 7-10 years of experience in infrastructure operations with related supervisory, management and administrative experience; experience in the securities or financial services industry is a plus. Ability to work in a fast paced, hands-on, environment. Ability to make decisions and work with minimal direction. Creative and change-oriented continuous improvement process skills. Strong written, oral, communication and facilitation skills. Self-starter who is assertive and energetic. Understanding of network and cabling infrastructure. Experienced in project management. Experienced in vendor management and negotiations.

Job Location(s) : Ability to work fully onsite at posted location(s). Phoenix, AZ, Portland, OR, or Spokane, WA Travel Type : Discretionary : As needed to fulfill the Essential Functions

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $103,000.00 - $140,000.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email : careers@umpquabank.com.