Field Service Engineer

Description

Location : Kansas City, MO / Springfield, MO (must reside in or near these area)

The Field Service Engineer provides hands-on technical support to medical professionals, ensuring high performance and reliability of advanced electro-mechanical medical laser systems. This role involves installation, maintenance, troubleshooting, and repair of ophthalmic laser equipment used in vision care. The engineer will collaborate with physicians, nurses, and internal service teams to deliver timely, expert-level service and ensure exceptional customer satisfaction.

Key Responsibilities :

• Install, maintain, troubleshoot, and repair complex electro-mechanical laser and medical systems
• Provide technical support and training to physicians, nurses, and medical staff
• Support sales and service teams with on-site technical problem resolution
• Ensure all installation, service, and maintenance work meets quality and safety standards
• Accurately document service activities, maintenance logs, and customer reports
• Identify and recommend solutions for product performance improvements
• Contribute to development of technical bulletins, service guidelines, and process improvements
• Collaborate cross-functionally with sales, clinical, and engineering teams to enhance customer satisfaction
• Support customers on short-notice calls, including weekends and off-hours coverage as needed

Requirements :

Preferred :

Benefits :

Travel : Up to 25% overnight travel required; frequent short-notice trips

Company Description :

A global leader in healthcare innovation that combines advanced technology and precision engineering to improve patient outcomes in ophthalmology and vision care. The company's state-of-the-art laser systems support medical professionals worldwide in delivering exceptional care and innovation.

Why this Opportunity?

Join a world-class organization at the forefront of medical technology. Be part of a mission-driven team improving vision and quality of life for patients through advanced laser systems. Enjoy competitive pay, excellent benefits, a company vehicle, and long-term career growth opportunities within a global leader in healthcare innovation.