Help Desk Technician

Job Summary :

As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology.

Key Responsibilities :

• Technical Support : Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity.
• Hardware Maintenance : Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Maintain accurate device and inventory counts.
• Software Support : Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.
• User Training : Offer basic training and guidance to end-users on technology usage and best practices.
• Infrastructure Management : Maintain ticketing, asset management, website and other key networking systems
• Documentation : Keep detailed records of support requests, resolutions, and IT equipment inventory.
• Security Awareness : Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures.
• Infrastructure Maintenance : Proficiently and proactively diagnose issues with Infrastructure services.

Salary : $46,000-$50,000

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Benefits