Desktop Hardware Technician

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Desktop Technician to join our team.

We are seeking a detail-oriented and hands-on IT Hardware Technician to join our team supporting a customer's hardware operations. This role is responsible for the repair, maintenance, shipping / receiving, and inventory tracking of computer equipment. Candidates must be certified in DELL and HP hardware repair, with Apple certification preferred.

This position is onsite is Bloomington, MN

Responsibilities

Perform diagnostics, testing, and repair of DELL, HP, and Apple laptops, desktops, and mini desktops.

Visually inspect equipment for damage or excessive wear.

Use ServiceNow to review warranty status and log repair activities.

Clean and refurbish devices as needed.

Order replacement parts as needed.

Apply inventory labels and document equipment updates.

Store repaired equipment on designated shelves.

Fulfill internal hardware orders by packing and shipping equipment.

Receive incoming shipments, unbox equipment, and update records in ServiceNow.

Organize and shelve received hardware in the appropriate storage areas.

Properly retire and document obsolete or damaged equipment.

Skills & Qualifications

Required : DELL and HP hardware repair certifications.

Preferred : Apple hardware certification.

Proven experience in IT hardware support, computer repair, or depot services.

Familiarity with ServiceNow is a plus.

Strong attention to detail and organizational skills.

Ability to work independently and follow standard operating procedures.

This role involves hands-on work with physical hardware, lifting and moving equipment, and working in a technical repair or depot setting.

Wage Range :

The hourly rate for this position is between $15.76 - $23.12 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA / HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.