Member Travel Agent

What will your job look like?

The Member Travel Agent is responsible for sourcing, organizing, booking, tracking, and handling member travel requests for all plans. This role will ensure that all travel needs are met within the constraints of the plan / program and budget.

The Member Travel Agent is required to have knowledge of commonly used concepts, software, practices, and procedures within the customer service and hospitality fields, and rely on instructions and pre-established plan and guidelines to perform the functions of the job.

Location : Remote (hybrid of 2 days a week if within 40 miles of an MTM office).

Hours :

Monday - Friday : 8 : 00am - 4 : 30pm CST

Monday - Friday : 10 : 00am - 6 : 30pm HST (2 : 00pm - 10 : 30pm CST)

What you’ll do :

Ensure 100% plan and company compliance

Verify appointments prior to trip setting per plan requirements

Obtain all pertinent prior authorization forms from the health plan(s) for approval / denial of request

Ensure lodging and airfare purchases are made with MTM preferred partners or other reputable vendors that will provide the highest value and cost effectiveness

Ensure procurement of travel services by company credit card follow PCI compliance guidelines

Obtain, complete, and distribute credit card authorization as needed for lodging procurement

Manage the storage and accessibility of invoices related to all travel procurement

Negotiate discounts with new hotels, set up direct bills, and ensure incidentals are deactivated when applicable

Complete all data entries in Link and Reveal as they relate to lodging, meals, GMR, and airfare booking requests

Serve as the Member’s personal “Travel Agent,” booking travel accommodations, relaying itineraries, changes, delays, and cancellations with Member, case manager or social worker

Create transportation requests, as needed, for travel accommodations to and from airport / appointment / hotel

Per plan requirements, compare cost effectiveness of charitable housing vs traditional lodging

Ensure accuracy when entering data into the appropriate systems (Link, Reveal, etc.)

Ensure all pertinent documentation is saved in the appropriate health plan folder(s)

Regular attendance is required

Other duties as assigned

What you’ll need :

High School Diploma or G.E.D. equivalent

Minimum 6 months customer service experience

Ability to manage multiple projects simultaneously

Outstanding interpersonal communication

Negotiation skills

Working knowledge of the travel industry

Attention to detail

Understanding of MTM’s travel policies and regulations

Sound judgment, problem solving skills and has the ability to make decisions on their own

Ability to be available for travel emergencies and urgent requests

Ability to maintain and manage vendor relationships

Travel booking software knowledge

What’s in it for you :

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity / Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities