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Shift Leader

Shift Leader

PopeyesReno, NV, US
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Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They understand the importance of providing and engaging environment for restaurant teams and the guest. A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.

Essential Functions

  • Develop Servant Leaders-Puts your people and restaurant first-not yourself
  • Create Memorable Experiences-Creates a service experience so good the guest can’t wait to come back to Popeyes
  • Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

Responsibilities

  • Coaches, trains and develops team members around processes and procedures at each station
  • Actively participates in team huddles offering great ideas
  • Consistently thanks the team and celebrates success
  • Serves as a role model and coaches Brand service behaviors
  • Fixes bottlenecks, calls chicken drops and monitors Speed of Service
  • Makes sure the restaurant is welcoming and clean
  • Spends time with the guests in the dining room doing table touches throughout the shift
  • Supports the team to resolve guest concerns quickly
  • Ensures product quality and all standards are met on their shift
  • Provides ideas to the restaurant General Manager to improve guest metrics and feedback
  • Leads each shift by delegating duties, assigning tasks, and following up with all team members
  • Must be proficient in each are of the restaurant to assist when necessary
  • Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
  • Ensures accuracy of inventory and waste tracking
  • Reviews and approves invoices and inter-store transfers (ISTs)
  • Checks people charts and production planning and makes necessary adjustments
  • Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

    • Additional Eligibility Qualifications

  • Excellent guest service skills required
  • Ability to work in a fast-paced environment
  • Ability to communicate effectively with guests and team members
  • Ability to resolve issues in compliance with Popeyes’ standards
  • Must have a friendly and courteous demeanor
  • Is a team player
  • Must have reliable transportation
  • Must be able to take direction and feedback professionally as well as delegate responsibilities
  • Able to work days, nights, weekends, and holidays

    • Physical Demands

  • Must be able to lift up to 50 pounds of force frequently to move objects
  • Ability to carry products / boxes and miscellaneous weighing no more than 50 pounds
  • Consistently handles product preparation
  • Ability to kneel to utilize proper lifting procedures and to open safe
  • Consistently lifts for product preparation, stocking and inventory

    • COLORADO APPLICANTS : $15-16 / HR

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