INFORMATION SPECIALIST III

Information Specialist III

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

This open competitive advertisement is for an OPS (Other Personal Services) position located at Central Office in the Office of Citizen Services.

The mission of the Office of Citizen Services within the Florida Department of Corrections is to serve as a liaison between the Department and the public. This office is dedicated to providing accurate and timely information, addressing concerns and inquiries from citizens, and fostering transparency and trust.

This position is not a Telework position and is required to report to the FDC office in the area it serves.

Job Duties

• Answering, screening, and routing telephone calls to the appropriate staff members within the Department.
• Checking in and out visitors, issuing visitor badges, and maintaining visitor forms and files.
• Assists with correspondence from the Governor's Office of Citizen Services, the public, and other state agencies.
• Provide excellent customer service and effectively handle general calls, emails, and postal mail directed to the Department.

Benefits

OPS employees who work an average of 30 hours or more per week are eligible to enroll in state group insurance plans. Standard PPO / HMO Options include :

Requirements

Please note, when submitting a college / university degree, if selected for this position official transcripts will be required.

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and / or during reference checks.

The Florida Department of Corrections requires all job applicants and volunteers to pass a Level 2 background check as per Chapter 435, Florida Statutes. This check must be completed before they can start working or volunteering.

The Florida Department of Corrections (FDC) only hires U.S. citizens and those authorized to work in the U.S. FDC uses E-Verify to confirm an employee's eligibility to work after completing the I-9 form.

Applications will be accepted until 11 : 59 PM EST on the closing date. The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.