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Network Wireless Engineer

Network Wireless Engineer

Cynet SystemsFrisco, TX
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Job Description : Responsibilities :

  • Provide tier-3 (expert level) operational support for Cisco Wireless to resolve critical business issues that require deep wireless network troubleshooting techniques and performance analysis.
  • Independently own the Wireless Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
  • Ensure SLAs are met - Responsible for performance analysis, proactive troubleshooting, and capacity planning for the Wireless Network platforms.
  • Perform monitoring and maintenance of the overall environment working with experienced team members.
  • Perform change controls. Update process documentation and team portals.
  • Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.
  • Automate operational tasks to make processes simpler and more robust.
  • Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.
  • Refresh heat-maps and operations plans for campus networks, and all WLAN, LAN connectivity.
  • Monitor and analyze statistical data to develop improvement plans for Wireless network and application performance.
  • Provide an effective Wireless network capacity plan.
  • Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth.

Additional Responsibilities Include :

  • Oversees the management of service level agreements (SLAs) with vendors and service providers.
  • Oversees and directs all aspects of the 24 / 7 / 365 mission critical network wireless infrastructure operations, including planning, supporting, and maintaining functions
  • Serves as the senior-level escalation point for network operations to resolve critical incidents
  • Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders, and drives vendor governance.
  • Provides leadership, management, direction, and technical oversight for the network operations department

    • Required Qualifications and Experience :

  • Bachelor’s degree, or related qualification.
  • Certifications in ACMA, ACMP, CWNA etc.
  • Minimum 10+ years of working in an Enterprise Wireless Network with expert level experience with Wi-Fi technologies.
  • Experience of working in a multi-cultural, virtual team, across multiple geographical regions
  • Hand on Experience of working on Cisco Wireless Technologies
  • Hand on Experience of working on managing Cisco Prime, Wireless LAN Controllers.
  • Experience of conducting Wireless Site Surveys
  • Experience of working on Wireless Standards 802.11 (b / g / n / ac), WIFI6
  • Experience with technologies such as Cisco Wireless solutions.
  • Strong understanding of application communication methodologies.
  • Ability to perform TCP / IP Network traces / packet captures with solid experience interpreting results.
  • High level of confidence and competence communicating on bridges.
  • Solid background in vendor management to drive incident resolution.
  • Experience with monitoring tools and strategies.
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