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Customer Service- Donor Support Technician
Customer Service- Donor Support TechnicianCSL • Americas, US, NM, Albuquerque 137, CSL Plasma
Customer Service- Donor Support Technician

Customer Service- Donor Support Technician

CSL • Americas, US, NM, Albuquerque 137, CSL Plasma
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Responsibilities :

  • Responsible for preparing the donor, donor area and equipment for the pheresis process.
  • Prepares the autopheresis machine for the pheresis process.
  • Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
  • Disconnects the donor when the process is complete.
  • Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
  • Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
  • Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alerts Group Leader or Supervisor of donor flow issues.
  • Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
  • Understands the policies and procedures associated with hyper immune programs at the center if applicable.
  • Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
  • Maintains confidentiality of all personnel, donor and center information.
  • May be cross-trained in other areas to meet the needs of the business.
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
  • Perform job-related duties as assigned.

Qualifications :

  • High school diploma or equivalent required
  • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
  • Must be able to perform basic math calculations
  • Different qualifications or responsibilities may apply based on local legal and / or educational requirements. Refer to local job documentation where applicable.

    Our Benefits

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    Service Technician • Americas, US, NM, Albuquerque 137, CSL Plasma

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