Multi-Family Service Coordinator

POSITION SUMMARY

This position is an important component of the on-site management team and works in conjunction with Property Managers, reporting to the Portfolio Manager. Service Coordinators perform a wide range of services categorized as advocate, investigator, educator, community builder, liaison, and service facilitator. They must understand and follow the Federal Fair Housing and all responsibilities are to be assigned and / or reported to the Director of Multi Family Housing or agents of the company only. Interaction with building ownership is not appropriate.

KEY RESPONSIBILITIES

Key responsibilities of this position include, but are not limited to the following :

• Complete thorough voluntary intakes on all residents, including medical, next of kin, contact numbers, animals, etc.
• Establish general outline of needs, such as health, psychological, social, informing and assisting residents of appropriate contacts.
• Conduct research daily, analyzing and researching residents' and community resources.
• Organize programs, meetings, support groups dealing with grief, illness, depression, loneliness, etc. Distribute consumer materials, assist managers and residents regarding safety and / or accessibility problems.
• Connect residents with educational and recreation programs throughout the city.
• Assist in resident organizations, activities, mediate disputes, facilitate or build support groups.
• Establish links and educate residents regarding community agencies and service providers; develop resource directories available to residents and project staff, provide referral services, and monitor ongoing needs.
• Assist in arranging housekeeping services, transportation, meals, counseling, visiting nurses, personal assistance, legal advocacy, preventive health screening / wellness and other related health issues.
• Assist in obtaining benefits for SSI, Medicare, Medicaid, food, prescription drug coverage, and other related government or state assistance.
• Help residents obtain equipment and devices such as walkers, wheelchairs, talking books, visual aids, grab bars, devices for impaired hearing, service animals and other related aids.
• Negotiate quantity discounts for services and locate lowest cost provider for items such as prescriptions, eyeglasses, etc.
• Assist community managers when requested, avoiding any liability issues.
• Meet with community managers on issues related to aging in place and service coordination to help them better work with and assist residents.
• Maintain secured files on all residents, manage AASC web-based software and keep updated documentation on all participating residents. Complete yearly performance reports on AASC which will report directly to HUD.
• Complete 36 hours of training in the first year of employment and 12 hours of continuing education every year thereafter.

NOTE :

ATTENDANCE

Position requires the ability to work 40 hours a week schedule. It is critical that individuals possess the ability to work their scheduled hours and must attend training classes as scheduled. Work schedules and location assignments are subject to change. Ensure compliance with time management policies including meal and rest periods.

MINIMUM JOB REQUIREMENTS

PHYSICAL REQUIREMENTS

PERSONNEL MANAGEMENT

ADMINISTRATION / OTHER DUTIES

Ability to pass background checks.