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Technical Support

Technical Support

LTS - Video Solutions for Security ProfessionalsCity of Industry, CA, US
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Job Description

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

  • Maintain an in-depth knowledge of our complete line of products and services.
  • Embrace and learn the Video Surveillance / CCTV technologies and their applications.
  • Provide product demos and technical training to the sales team and customers.
  • Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
  • Build and test PC-based DVR systems to customer's specifications.
  • Provide prompt and effective customer service and technical support.
  • Service customers in an effective and efficient manner; partner with internal teams proactively.
  • Answer calls and emails regarding technical support requests and log into ticketing systems.
  • Perform other duties as assigned

ESSENTIAL REQUIREMENTS

  • Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
  • Ability to maintain confidential business information
  • Ability to respond to customers in a timely and effective manner
  • Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
  • Ability to work independently with minimum supervision
  • Ability to work under pressure
  • Strong troubleshooting, problem-solving, and team player mindset is a plus
  • Proactive and enthusiastic to excel

    • OTHER REQUIREMENT

  • Domestic and / or International Travel may be required (up to 25%)
  • Willing and able to work additional hours when needed
  • Bend, lift, open and move product and related office items varying in weight up to 30lbs,

    • EDUCATION

  • 1+ Years of Professional Experience in technical support or related areas
  • Experience in the security system industry is highly desired
  • A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
  • Preferred certificate : CompTIA A+
  • Fresh graduates will also be considered
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    Technical Support • City of Industry, CA, US