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Order Writing Senior Supervisor - Strategy and Planning
Order Writing Senior Supervisor - Strategy and PlanningGeneral Motors • Warren, MI, US
Order Writing Senior Supervisor - Strategy and Planning

Order Writing Senior Supervisor - Strategy and Planning

General Motors • Warren, MI, US
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Senior Supervisor

Are you a high-performing supervisor ready to take on a career-defining opportunity? General Motors (GM) is seeking a Senior Supervisor to lead our Order Writing team in Warren, Michigan. This isn't just a leadership role it's a mission-critical position at the heart of GM's Customer Care & Aftersales (CCA) business.

Why This Role Matters

  • Lead a tech-forward transformation of GM's order writing operations across the U.S. and Canada.
  • Impact every customer order the systems you support power the entire CCA order fulfillment network.
  • Drive innovation in eCommerce, EV service models, joint ventures, and warehouse technologies.

What You'll Do (Responsibilities)

  • Leading a team of 6, managing daily operations and prioritizing projects and ad hoc requests.
  • Demonstrates expertise in knowledge of the processes required to perform and ensures they are effectively performing job responsibilities utilizing standardized methods.
  • Motivates direct reports and / or business partners through effective communication, training, coaching, development, and recognition.
  • Models GM's cultural behaviors always demonstrate the highest level of integrity.
  • Evaluate team performance and promote continuous improvement.
  • Achieve quality standards by communicating goals and leveraging resources to solve problems and root cause issues.
  • Understands and consistently administers company policies.
  • Representation of Order Writing in enterprise-level initiatives.
  • Optimization of order processing workflows and system performance.
  • Strategic guidance in cross-functional meetings and customer engagements.
  • Continuous improvement through data-driven insights and customer feedback.
  • Your Skills & Abilities (Required Qualifications)

  • Undergraduate degree or equivalent experience.
  • 3-5 years experience in Automotive including the understanding of Operations i.e. Warehousing, Logistics and Supply chain processes.
  • Proven operational leadership and remote / on-site team management.
  • Previous supervision formal or informal.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office (Excel, Access, PowerPoint).
  • Understanding and ability to adjust VBA macros in Excel.
  • Story telling in a PowerPoint presentation.
  • Experience with CCA systems, warehouse operations, and dealer / customer interfaces.
  • Excellent communication, presentation, and facilitation skills.
  • A customer-first mindset and high interpersonal agility.
  • Organizational and problem-solving abilities.
  • GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

    From day one, we're looking out for your well-beingat work and at homeso you can focus on realizing your ambitions.

    General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

    All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

    General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580.

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    Senior Strategy And • Warren, MI, US

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